Teams at Athos Commerce

Leads the global Customer Support function, establishing service levels, escalation processes, KPIs, reporting, training, and operational standards. Partners with Engineering, Product, Customer Success, Professional Services, and Implementation to resolve complex issues and improve response and resolution times. Builds scalable support operations, develops team capabilities, creates knowledge resources, and applies AI-assisted workflows and automation to improve customer experience and support efficiency.

Generate qualified sales pipeline through outbound prospecting and inbound lead coverage. Research accounts, personalize outreach across email, phone, and LinkedIn, qualify prospects, book discovery meetings, and hand off opportunities to account executives. Maintain accurate Salesforce activity, notes, attribution, and stages; follow outreach cadences, report weekly activity and pipeline metrics, and collaborate with the Business Development Manager and sales team to improve targeting and messaging.

Build, maintain, and own backend features for search and merchandising products. Develop production-grade Go microservices and high-availability cloud systems, troubleshoot production issues, maintain performance SLAs, conduct code reviews, collaborate with Product, Design, QA, and DevOps, support CI/CD and infrastructure activities, and help onboard junior engineers.