Teams at Atento

The Training & QA Manager will develop training frameworks, conduct learning sessions, implement quality assurance procedures, monitor performance, and collaborate with teams to align programs with business goals.

Handle inbound/outbound calls from disaster-affected individuals, provide accurate information on relief programs and application status, verify and update sensitive personal data, document interactions, guide applicants through registration, and manage emotionally distressed callers with empathy while following confidentiality and compliance standards.

The Quality Analyst manages quality metrics, conducts audits, develops training programs, and provides real-time support to team members while fostering continuous improvement.