Teams at Atento

Provides bilingual customer service by resolving inquiries, managing accounts, offering additional products and services, collecting past-due balances, and issuing approved credits or adjustments. The role requires meeting productivity and quality standards, completing training, using company systems and resources, and building positive customer relationships.

The Technical Product Specialist provides expert support for clients, managing complex inquiries and troubleshooting technical issues to ensure customer satisfaction.

The Training & QA Manager will develop training frameworks, conduct learning sessions, implement quality assurance procedures, monitor performance, and collaborate with teams to align programs with business goals.