Jobs at ATCC

Leads commercial strategy and lifecycle management for ATCC’s advanced cellular model and primary cell portfolio. Develops product roadmaps, portfolio plans, commercialization and pricing strategies, revenue forecasts, and investment recommendations. Partners cross-functionally with scientific, operations, quality, marketing, sales, and commercial teams to drive product development, launches, customer adoption, and portfolio growth across biomedical research, drug discovery, toxicology, precision medicine, and cell and gene therapy markets.

Manage regulatory documentation and compliance activities for biological materials, including audit and submission support, permit applications and releases, restricted-party screening holds, controlled document maintenance, SOP authoring, approval workflows, retention, and process improvement. The role ensures GMP, quality system, data integrity, and audit-readiness requirements are met while coordinating with auditors and cross-functional stakeholders.

Provides global customer support across phone, email, chat, and web channels. Processes international sales orders, permits, shipments, tracking requests, cancellations, and credit or debit activities. Resolves complex customer issues, provides basic product information, documents interactions in CRM systems, and maintains service quality and accuracy. Requires strong communication, problem-solving, critical thinking, and multitasking skills, with international shipping experience preferred.

Performs laboratory and manufacturing operations supporting the production and quality testing of cell biology products. Responsibilities include aseptic cell culture, biological material handling, SOP execution, batch documentation, GLP compliance, laboratory readiness, equipment support, troubleshooting, process improvement, and cross-functional collaboration in an onsite biological manufacturing environment.

Supports product lifecycle and portfolio management for advanced models and primary cell biological materials. Analyzes customer, market, competitive, operational, and sales data; develops business cases, forecasts, and recommendations; supports roadmap, positioning, pricing, commercialization, and launch planning. Coordinates cross-functional initiatives with Marketing, Sales, Operations, Scientific, and Technical teams while monitoring product performance and improving product management processes.

Provides inbound customer support through phone, email, web forms, and chat for orders, distribution, permits, shipping, tracking, accounts, cancellations, and credits. Processes domestic customer orders across multiple systems, answers basic product questions using established resources, documents issues, and escalates complex inquiries. Collaborates cross-functionally to improve processes while maintaining professionalism, empathy, accuracy, productivity, and service quality in a fast-paced remote environment.

Leads advanced life sciences research involving cell models, organoids, organ-on-chip systems, and related methodologies. Designs and directs experiments, analyzes complex data, troubleshoots laboratory challenges, develops protocols and SOPs, supports technology transfer, and communicates findings through reports, presentations, manuscripts, and publications. Provides scientific expertise for research programs and proposals while mentoring colleagues and maintaining quality standards.

Develops, edits, and reviews scientific and technical documentation, including SOPs, reports, protocols, manuals, product information, and proposals. Researches scientific literature and data to ensure content accuracy, consistency, accessibility, and ISO compliance. Maintains website content, supports document accessibility initiatives, and collaborates with stakeholders to revise procedures and technical materials. A biology or life sciences background, particularly molecular biology, microbiology, or bacteriology, is preferred.

The Product Operations Specialist manages product master data, portfolio hierarchies, lifecycle tracking, analytics, reporting, commercialization support, and governance activities. The role analyzes portfolio and operational performance, creates dashboards and decision-support materials, tracks launch milestones and dependencies, and drives process improvements across Product Management, Marketing, Sales, Operations, and Customer Service teams.

Leads ATCC’s strategic partnerships strategy, including business development, licensing, alliances, negotiations, corporate development, and growth initiatives. Identifies and evaluates opportunities, develops business cases and financial models, structures transactions, coordinates cross-functional diligence, and oversees implementation and value realization. Establishes partnership governance, metrics, reporting, and portfolio management practices while leading and developing a partnerships team.

The Partnerships Manager identifies and advances strategic partnerships supporting commercial growth and scientific priorities. Responsibilities include partner research, market and competitive analysis, business-case development, financial modeling, valuation, risk assessment, cross-functional diligence, negotiation support, licensing and joint-venture evaluation, pipeline management, governance, reporting, and implementation planning. The role collaborates with Product Management, Sales, Marketing, Science, Finance, Legal, and other stakeholders in a life sciences environment.

Develop and execute strategy for ATCC’s microbiology product portfolio supporting infectious disease, microbial genomics, microbiome, diagnostics, antimicrobial resistance, and emerging disease research. Conduct market research, customer interviews, competitive analysis, and financial evaluations. Lead portfolio planning, new product stage-gate introductions, lifecycle management, commercialization initiatives, and cross-functional collaboration across product development, operations, quality, marketing, and sales.

Leads modernization and long-term evolution of ATCC’s cloud-based Genome Portal and digital biology platforms. Oversees architecture, software development, engineering execution, integrations, user experience, platform reliability, security, and scalability. Manages internal and external engineering resources, coordinates technical partners, and collaborates with scientists, bioinformatics, product, IT, cybersecurity, and other stakeholders to deliver secure, maintainable applications for genomic data users.

Provides onsite desktop and end-user technology support across three locations. Responsibilities include resolving service desk requests, troubleshooting Windows and Mac hardware and software, deploying and configuring devices, managing IT assets, supporting onboarding, documenting incidents, assisting with office moves, and training users. The role supports desktops, laptops, mobile devices, audio/visual equipment, and peripherals.

Manages project lifecycles from initiation through closeout, including planning, scheduling, resource coordination, stakeholder engagement, milestone and deliverable tracking, risk and issue management, change control, reporting, governance, and documentation. The role supports ATCC Federal Solutions contract-funded projects, customer satisfaction, and effective execution across multiple stakeholders and priorities.