Teams at ATCC

Provides inbound customer support through phone, email, web forms, and chat for orders, distribution, permits, shipping, tracking, accounts, cancellations, and credits. Processes domestic customer orders across multiple systems, answers basic product questions using established resources, documents issues, and escalates complex inquiries. Collaborates cross-functionally to improve processes while maintaining professionalism, empathy, accuracy, productivity, and service quality in a fast-paced remote environment.

Supports product lifecycle and portfolio management for advanced models and primary cell biological materials. Analyzes customer, market, competitive, operational, and sales data; develops business cases, forecasts, and recommendations; supports roadmap, positioning, pricing, commercialization, and launch planning. Coordinates cross-functional initiatives with Marketing, Sales, Operations, Scientific, and Technical teams while monitoring product performance and improving product management processes.

Leads advanced life sciences research involving cell models, organoids, organ-on-chip systems, and related methodologies. Designs and directs experiments, analyzes complex data, troubleshoots laboratory challenges, develops protocols and SOPs, supports technology transfer, and communicates findings through reports, presentations, manuscripts, and publications. Provides scientific expertise for research programs and proposals while mentoring colleagues and maintaining quality standards.