Teams at ATCC

Leads commercial strategy and lifecycle management for ATCC’s advanced cellular model and primary cell portfolio. Develops product roadmaps, portfolio plans, commercialization and pricing strategies, revenue forecasts, and investment recommendations. Partners cross-functionally with scientific, operations, quality, marketing, sales, and commercial teams to drive product development, launches, customer adoption, and portfolio growth across biomedical research, drug discovery, toxicology, precision medicine, and cell and gene therapy markets.

Manage regulatory documentation and compliance activities for biological materials, including audit and submission support, permit applications and releases, restricted-party screening holds, controlled document maintenance, SOP authoring, approval workflows, retention, and process improvement. The role ensures GMP, quality system, data integrity, and audit-readiness requirements are met while coordinating with auditors and cross-functional stakeholders.

Provides global customer support across phone, email, chat, and web channels. Processes international sales orders, permits, shipments, tracking requests, cancellations, and credit or debit activities. Resolves complex customer issues, provides basic product information, documents interactions in CRM systems, and maintains service quality and accuracy. Requires strong communication, problem-solving, critical thinking, and multitasking skills, with international shipping experience preferred.