Teams at Assurant

Leads cybersecurity governance, compliance, audit readiness, risk assessments, security projects, and control improvement. Manages security tools, responds to incidents, performs root cause analysis, develops security metrics, and advises leadership. Acts as liaison with auditors, supports IT control testing, translates technical risks into business impacts, and mentors junior cybersecurity staff.

Lead accounting operations, reconciliations, cash application, financial reporting, audit support, and accounting controls. Review offshore partner work, investigate operational issues, perform root-cause analysis, and recommend process improvements. Support client implementations, Guidewire conversion, Oracle initiatives, automation, AI-enabled solutions, and reporting enhancements while partnering with business stakeholders and leadership.

Monitors customer service call center quality through root cause analysis, KPI reviews, side-by-side and silent monitoring, and error trend reporting. Partners with training and management to develop corrective action plans, job aids, and improvement programs. Provides calibration feedback, statistical insights, and support to improve associate and department QA scores while maintaining effective relationships across teams.