Teams at Associated Asset Management (AAM)

Administers HOA compliance by interpreting CC&Rs and design guidelines, investigating complaints and violations, conducting community inspections, preparing notices and appeal documentation, tracking records in databases, and supporting architectural submittals. The role educates homeowners, staff, realtors, and committees; responds to questions; coordinates with boards and vendors; and maintains accurate compliance documentation while delivering professional customer service.

Leads a community management satellite office, overseeing P&L, staffing, client retention, operational compliance, leadership development, and service quality. Supervises Area Managers and support staff, manages hiring and performance actions, handles escalated client and homeowner issues, supports business development, and develops office plans and future leaders. Requires strong HOA operations knowledge, financial management, coaching, client relationship, communication, and problem-solving skills.

Provides on-site administrative and customer service support to a Community Manager, homeowners, HOA board members, and staff. Responsibilities include calendar management, correspondence, meeting coordination, records maintenance, database updates, vendor coordination, community inspection assistance, invoice coding, accounts payable and receivable support, and problem resolution. The role requires strong organization, communication, multitasking, computer, and customer service skills in a high-volume office environment.