Jobs at AssistIQ

Support product delivery for healthcare software by managing backlogs, writing requirements and acceptance criteria, coordinating Agile sprints, monitoring risks, and preparing releases. The role partners with Engineering, QA, Design, Implementation, Customer Success, clinical stakeholders, hospital IT, and vendors. It requires translating customer and product priorities into executable plans, improving delivery processes, and using AI tools responsibly. Occasional travel across the US and Canada is required.

Provides Tier 1 technical support to healthcare customers using AssistIQ’s iPad and web solutions, including EHR integrations. Responds through phone, email, SMS, chat, and tickets; troubleshoots and resolves basic issues; documents resolutions; escalates complex problems to Tier 2 or engineering; coordinates follow-up; maintains product knowledge; follows SLAs and support workflows; participates in on-call rotations; and supports French-speaking Canadian customers.

Design, develop, and manage scalable AWS cloud services powering the AssistIQ platform. Build platform capabilities, serverless applications, CI/CD automation, infrastructure-as-code, deployment monitoring tools, and AI-assisted engineering workflows. Evaluate technologies, provide technical guidance, maintain documentation, support product planning, and participate in production on-call rotation while collaborating across teams and with executives.

Partners with Account Executives as the clinical and workflow subject matter expert throughout enterprise sales cycles. Leads product demonstrations, workflow assessments, executive presentations, and clinical discussions for hospital stakeholders. Maps OR and procedural workflows, answers nursing and perioperative questions, translates customer needs into product value, and shares feedback with product and implementation teams. Develops reusable demo scripts, clinical talk tracks, and objection-handling materials. Travel to customer sites is required approximately 25–50% of the time.

Manage complex implementations of AssistIQ's healthcare software across multiple sites, ensuring customer satisfaction and operational excellence while mentoring team members and improving processes.

Manage complex software implementation projects, ensuring timely delivery, managing budgets, and collaborating with teams to exceed customer expectations. Provide updates to stakeholders and continuously improve processes.