Teams at Aspire Broadband Holding Inc

Provides first-line customer support for internet service inquiries, billing, account changes, and technical issues. Troubleshoots connectivity, modem/router, and basic networking problems through phone, email, chat, and ticketing channels. Documents interactions, escalates complex issues, educates customers on services and self-service tools, and follows up to ensure resolution. Requires strong communication, problem-solving, multitasking, and familiarity with CRM systems and ISP services.

Design, implement, and optimize carrier-grade IP/MPLS, FTTH, and ISP core, aggregation, and access networks. Lead BGP, routing, switching, peering, redundancy, capacity planning, outage analysis, monitoring, automation, documentation, and Tier 3 support. Configure Adtran and Arista platforms, support GPON/XGS-PON subscriber networks, and guide IPv4/IPv6, EVPN/VXLAN, QoS, multicast, and high-availability architecture. Mentor engineers and participate in on-call operations.

Provides first-line customer support for internet service inquiries, billing, account management, and basic connectivity troubleshooting. Responds through phone, email, chat, and ticketing systems; documents interactions, resolves issues, escalates complex technical problems, educates customers, and follows up to ensure satisfaction. Requires strong communication, problem-solving, multitasking, and familiarity with networking, modem/router hardware, and CRM tools.