Jobs at Asite

Provide customer support through email, chat, and phone; troubleshoot SaaS application issues; manage tickets within SLAs; document resolutions; guide customers; escalate complex problems; and collaborate with Product, Engineering, and Customer Success. The role also supports knowledge-base updates, process improvements, customer satisfaction, and flexible shift coverage.

Designs and maintains Azure cloud infrastructure, Infrastructure as Code, CI/CD pipelines, container platforms, monitoring, logging, alerting, and observability systems. Collaborates with developers to improve deployment reliability, security, scalability, and cost efficiency. Troubleshoots infrastructure issues, applies DevSecOps practices, and evaluates AI-assisted tools for automation, anomaly detection, incident response, root-cause analysis, and CI/CD support.

Leads end-to-end customer, product, and operational project delivery, managing scope, schedules, milestones, dependencies, risks, issues, change control, and stakeholder expectations. Coordinates cross-functional teams across Product, Engineering, Implementation, Customer Success, Support, and business functions. Produces project plans, status reports, RAID logs, governance updates, and communications; facilitates meetings and steering reviews; escalates blockers; and improves project governance and delivery standards.

Own customer relationships across a regional portfolio, driving onboarding, platform adoption, satisfaction, retention, and expansion. Lead training, usage reviews, QBRs, and strategic recommendations; monitor account health; identify and mitigate risks; support renewals and upsell opportunities; and represent customer feedback internally. Collaborate with technical consultants, growth teams, product, and shared services to deliver measurable value for construction and infrastructure clients using CDE and ISO-aligned workflows.

Owns the vision, strategy, commercial performance, roadmap, and measurable outcomes for a group of B2B SaaS products serving construction and infrastructure. Leads Product Owners, drives customer discovery, go-to-market planning, pricing, ecosystem integrations, and AI-enabled capabilities. Partners with sales, marketing, finance, engineering, project management, and senior stakeholders to prioritize opportunities, coordinate delivery, and improve revenue, retention, adoption, and customer value.

Provide advanced technical support for a SaaS platform by troubleshooting APIs, authentication, integrations, Groovy scripts, workflows, logs, and application defects. Reproduce issues, support customer configuration and onboarding, document resolutions, maintain knowledge resources, monitor recurring problems, and collaborate with Engineering, QA, DevOps, Product, and Professional Services teams on defect resolution, testing, and releases.

Analyze customer, operational, and construction-domain needs for Asite’s CDE product. Translate findings into structured requirements, user stories, acceptance criteria, backlog items, and measurable outcomes. Conduct client discovery through interviews, workshops, and workflow reviews; apply JTBD principles; support prioritization and backlog readiness; and clarify requirements during Agile delivery. The role also considers information management, ISO 19650, integrations, data flows, governance, and construction workflows while partnering closely with the Product Owner and stakeholders.