Teams at Asite

Provide customer support through email, chat, and phone; troubleshoot SaaS application issues; manage tickets within SLAs; document resolutions; guide customers; escalate complex problems; and collaborate with Product, Engineering, and Customer Success. The role also supports knowledge-base updates, process improvements, customer satisfaction, and flexible shift coverage.

Designs and maintains Azure cloud infrastructure, Infrastructure as Code, CI/CD pipelines, container platforms, monitoring, logging, alerting, and observability systems. Collaborates with developers to improve deployment reliability, security, scalability, and cost efficiency. Troubleshoots infrastructure issues, applies DevSecOps practices, and evaluates AI-assisted tools for automation, anomaly detection, incident response, root-cause analysis, and CI/CD support.

Leads end-to-end customer, product, and operational project delivery, managing scope, schedules, milestones, dependencies, risks, issues, change control, and stakeholder expectations. Coordinates cross-functional teams across Product, Engineering, Implementation, Customer Success, Support, and business functions. Produces project plans, status reports, RAID logs, governance updates, and communications; facilitates meetings and steering reviews; escalates blockers; and improves project governance and delivery standards.