Jobs at Ascom

Designs and governs global healthcare technology solutions by translating requirements into architecture blueprints. Partners with product, sales, implementation, development, professional services, and customer care teams throughout the solution lifecycle. Responsibilities include requirements analysis, system integration design, technical documentation, custom development specifications, configuration standards, third-party solution evaluation, problem resolution, and deployment coordination. The role requires medical software, device connectivity, cloud, Microsoft, microservices, and database expertise, along with customer-facing consulting skills.

Manage end-to-end customer delivery projects for technical solutions and services, from post-sale planning through implementation and follow-through. Coordinate customers, internal teams, and external partners while controlling scope, schedules, budgets, risks, quality, documentation, regulatory compliance, and change requests. Serve as the primary customer contact, manage commercial and legal topics with stakeholders, monitor business performance, and identify process improvements that strengthen customer satisfaction and operational results.

Leads the global Nurse Call portfolio strategy, roadmap, prioritization, lifecycle, commercial performance, and customer and clinical engagement. Oversees hardware, software, integrations, and services while developing business cases, investment decisions, and migration strategies. Manages and coaches a global Product Management team, collaborates across R&D, architecture, sales, marketing, and services, and influences senior stakeholders across a global matrix organization.

Manages corporate sourcing and procurement for products, services, software, tooling, and manufacturing equipment. Responsibilities include collecting and negotiating supplier quotes, selecting and evaluating manufacturers, negotiating contracts and EMS pricing, managing supplier relationships, and developing sourcing strategies. The role requires manufacturing-process knowledge, ERP and vendor-management software proficiency, contract negotiation experience, and collaboration skills.

Design, develop, test, and maintain SmartSense frontend and backend services using modern full-stack technologies. Contribute to scalable microservices and high-availability architecture, build React interfaces and REST APIs, participate in technical design reviews, and ensure quality through testing, code reviews, and CI. Collaborate with cross-functional teams, mentor junior engineers, and improve system performance, scalability, maintainability, and security.

The HR Partner supports managers and employees in the Netherlands across the full employee lifecycle. Responsibilities include advising on employee relations, performance, talent management, organizational development, engagement, retention, compliance with Dutch labor law, Works Council relationships, HR data insights, and local and global HR initiatives.

Supports Account Managers throughout the sales cycle by translating customer requirements into technical solutions, preparing quotations and proposals, presenting product benefits, identifying opportunities, and maintaining customer relationships. The role requires consultative selling, knowledge of wireless communication and healthcare technology, understanding of system configurations and architectures, CRM administration, and effective use of Microsoft 365 tools.

Create, maintain, publish, and improve technical documentation for healthcare technology products, including manuals, data sheets, installation instructions, and system documentation. Ensure content meets regulatory and quality requirements, remains accurate and current, and supports product implementation, support, and user adoption. Collaborate with product, engineering, project management, and technical support teams to validate information. Maintain the documentation publishing platform and train contractors and new employees.

Designs, plans, executes, documents, and reports manual and automated testing for Ascom products and systems. Performs integration and verification activities, creates test cases, collaborates with developers, tracks defects, ensures compliance with applicable standards, and identifies test-process improvements within R&D projects.

Design, develop, and maintain healthcare software and integrations with hospital IT systems. Build reusable, high-quality components, implement REST/SOAP APIs, support distributed systems, collaborate with Italian customers and international teams, and provide remote support for deployments and maintenance.

Lead regional segment strategy by translating market and customer insights into value propositions, enablement, and go-to-market plans. Drive business cases, support sales and pre-sales, lead co-creation and POCs, and align cross-functional teams to scale solutions and revenue growth.

Lead territory sales across Western Canada by developing and executing account and partner strategies, driving new business with hospitals and health authorities, managing key accounts and quotas, maintaining accurate forecasts, generating demand through events, and coordinating internal teams to ensure solution delivery and customer satisfaction.

Lead end-to-end delivery of security-critical communication and safety system projects for regulated customers (correctional, security, public sector). Manage scope, schedule, budget, stakeholders, documentation, customer satisfaction and financial follow-up. Ensure reliability, quality and compliance; support contract handover through implementation to customer acceptance.

Design, implement, and maintain highly available, event-driven backend systems for clinical alarm management. Own features end-to-end, lead technical investigations and reviews, mentor engineers, improve test automation and code quality, troubleshoot production issues, and work within regulated medical device development standards (IEC 62304, ISO 13485).

Design, implement, and operate global IT infrastructure across cloud, on-prem, networking, and communication platforms. Ensure stability, security, incident resolution, and continuous improvement. Lead infrastructure projects, train staff, collaborate with vendors and global stakeholders, and support multi-site enterprise operations.

Design and document solution architectures for Dutch-region healthcare customers. Translate requirements into technical specifications, coordinate sales/product/development/implementation teams, propose third-party options, oversee integrations and lifecycle governance, and provide installation and support guidance.

Design, develop, and deploy software solutions as appliances and cloud services. Integrate components, build configuration and deployment frameworks, support product operations, and collaborate in a cross-functional agile team. Contribute across architecture, development, verification, and deployment, with occasional travel for R&D and customer interaction.

Lead technical customer engagements, design tailored healthcare solutions, deliver demos and POCs, develop sales tools and training, drive integration with EMR/devices using cloud-native architectures, and advise product and go-to-market strategy.