Jobs at Ascom

Supports Account Managers throughout the sales cycle by translating customer requirements into technical solutions, preparing quotations and proposals, presenting product benefits, identifying opportunities, and maintaining customer relationships. The role requires consultative selling, knowledge of wireless communication and healthcare technology, understanding of system configurations and architectures, CRM administration, and effective use of Microsoft 365 tools.

Implements and supports integrated technical customer solutions for healthcare ICT environments. Provides Level 2 remote and on-site support, manages project tasks, creates system documentation, performs installations and system health checks, and maintains customer satisfaction throughout the product lifecycle. The role requires collaboration, troubleshooting, travel throughout the ANZ region, a valid driver’s license, and comfort using tools during on-site work.

Create, maintain, publish, and improve technical documentation for healthcare technology products, including manuals, data sheets, installation instructions, and system documentation. Ensure content meets regulatory and quality requirements, remains accurate and current, and supports product implementation, support, and user adoption. Collaborate with product, engineering, project management, and technical support teams to validate information. Maintain the documentation publishing platform and train contractors and new employees.

Designs, plans, executes, documents, and reports manual and automated testing for Ascom products and systems. Performs integration and verification activities, creates test cases, collaborates with developers, tracks defects, ensures compliance with applicable standards, and identifies test-process improvements within R&D projects.

Design, develop, and deploy on‑premise appliances and cloud services. Integrate components, build configuration and deployment frameworks, support product operations, and collaborate in a cross‑functional agile team.

Design, develop, and maintain healthcare software and integrations with hospital IT systems. Build reusable, high-quality components, implement REST/SOAP APIs, support distributed systems, collaborate with Italian customers and international teams, and provide remote support for deployments and maintenance.

Lead regional segment strategy by translating market and customer insights into value propositions, enablement, and go-to-market plans. Drive business cases, support sales and pre-sales, lead co-creation and POCs, and align cross-functional teams to scale solutions and revenue growth.

Lead territory sales across Western Canada by developing and executing account and partner strategies, driving new business with hospitals and health authorities, managing key accounts and quotas, maintaining accurate forecasts, generating demand through events, and coordinating internal teams to ensure solution delivery and customer satisfaction.

Lead and deliver complex global R&D projects end-to-end, coordinating cross-functional teams, ensuring quality and regulatory compliance, managing risks, improving project methodologies, mentoring colleagues, and providing reporting and strategic recommendations to leadership.

Lead end-to-end delivery of security-critical communication and safety system projects for regulated customers (correctional, security, public sector). Manage scope, schedule, budget, stakeholders, documentation, customer satisfaction and financial follow-up. Ensure reliability, quality and compliance; support contract handover through implementation to customer acceptance.

Lead end-to-end mechanical design of handheld products and accessories, drive advanced MCAD in PTC Creo, design for molded-plastic series production, ensure standards/regulatory compliance, collaborate with electronics/purchasing/quality, manage suppliers and tooling decisions, verify designs, coach junior engineers, and improve documentation and delivery processes.

Design, implement, and maintain highly available, event-driven backend systems for clinical alarm management. Own features end-to-end, lead technical investigations and reviews, mentor engineers, improve test automation and code quality, troubleshoot production issues, and work within regulated medical device development standards (IEC 62304, ISO 13485).

Manage end-to-end delivery of small-to-medium technical customer projects in healthcare ICT. Lead stakeholders, ensure scope/time/budget/quality, maintain project documentation, handle change requests, ensure regulatory and quality compliance, and drive continuous improvement.

Design, implement, and operate global IT infrastructure across cloud, on-prem, networking, and communication platforms. Ensure stability, security, incident resolution, and continuous improvement. Lead infrastructure projects, train staff, collaborate with vendors and global stakeholders, and support multi-site enterprise operations.

Design and document solution architectures for Dutch-region healthcare customers. Translate requirements into technical specifications, coordinate sales/product/development/implementation teams, propose third-party options, oversee integrations and lifecycle governance, and provide installation and support guidance.

Design, develop, and deploy software solutions as appliances and cloud services. Integrate components, build configuration and deployment frameworks, support product operations, and collaborate in a cross-functional agile team. Contribute across architecture, development, verification, and deployment, with occasional travel for R&D and customer interaction.

Lead technical customer engagements, design tailored healthcare solutions, deliver demos and POCs, develop sales tools and training, drive integration with EMR/devices using cloud-native architectures, and advise product and go-to-market strategy.