Teams at Ascom

Supports Account Managers throughout the sales cycle by translating customer requirements into technical solutions, preparing quotations and proposals, presenting product benefits, identifying opportunities, and maintaining customer relationships. The role requires consultative selling, knowledge of wireless communication and healthcare technology, understanding of system configurations and architectures, CRM administration, and effective use of Microsoft 365 tools.

Implements and supports integrated technical customer solutions for healthcare ICT environments. Provides Level 2 remote and on-site support, manages project tasks, creates system documentation, performs installations and system health checks, and maintains customer satisfaction throughout the product lifecycle. The role requires collaboration, troubleshooting, travel throughout the ANZ region, a valid driver’s license, and comfort using tools during on-site work.

Create, maintain, publish, and improve technical documentation for healthcare technology products, including manuals, data sheets, installation instructions, and system documentation. Ensure content meets regulatory and quality requirements, remains accurate and current, and supports product implementation, support, and user adoption. Collaborate with product, engineering, project management, and technical support teams to validate information. Maintain the documentation publishing platform and train contractors and new employees.