Jobs at arketa

Provides high-volume customer support to wellness businesses through chat, email, and Zoom. Owns partner inquiries from initial contact through resolution, troubleshoots scheduling, payments, migrations, and integrations, and collaborates with Product, Engineering, Onboarding, and Migrations teams. The role requires maintaining strong service quality, managing multiple priorities, becoming an Arketa product expert, identifying process improvements, and sharing partner feedback to influence product development. Weekend coverage and Sydney daytime availability are required.

Build and orchestrate AI agents, data infrastructure, skills, and automations for sales and marketing initiatives. Analyze demos, calls, campaigns, and pipeline performance; identify patterns; automate coaching and reporting; and measure improvements in go-to-market metrics. The role partners closely with the CEO, owns projects end to end, and transitions successful systems into self-running workflows.

Provides high-volume customer support to wellness businesses through chat, email, and Zoom. Owns partner interactions from inquiry through resolution, troubleshoots scheduling, payment, migration, and integration issues, and collaborates with Product, Engineering, Onboarding, and Migrations. Maintains product expertise, uses AI-assisted tools, identifies process improvements, and advocates for customer feedback. Requires weekend and/or overnight availability.

Build and scale payroll onboarding and support for Arketa Payroll. Guide customers through setup and migrations, troubleshoot payroll/tax/product issues, create documentation and help center content, and share feedback with Product and Engineering to improve the payroll experience.

Arketa seeks a Senior Product Designer to work across product features and surfaces, own and improve the design system, create user interfaces from wireframes through high-fidelity designs, prototype with AI tools, and collaborate with Product and Engineering. The role includes presenting work, aligning designs with business and user outcomes, and using research and data to refine experiences. It is hybrid, requiring work at the NYC NoHo office three days weekly.

Own the strategy, process design, metrics, and partner success for Arketa’s embedded payroll offering. Design onboarding, support, escalation, documentation, and handoff processes; track operational performance; support complex partner relationships; manage the payroll provider; coach an Implementation Account Manager and Payroll Specialist; and coordinate with Product, Engineering, Compliance, and Customer Success to improve implementations and support.

Own Arketa’s accounting function, including bookkeeping, month-end close, financial reporting, audits, tax coordination, internal controls, AP, and AR. This hands-on role will build accounting processes from the ground up, manage external auditors and tax partners, improve GL accuracy, and support leadership decision-making. The position begins as an individual contributor with a path to leading a small accounting team.

Own the full onboarding lifecycle for migrating fitness studios: kickoff, data mapping, migration coordination, platform configuration, and training through go-live. Manage partner relationships and pipelines in HubSpot, validate migration exports, handle Stripe billing transitions, respond to partners within 24 hours, and surface product/process feedback to improve the experience.