Teams at arketa

Build customer-facing AI features and platform improvements across the full stack (TypeScript/Node/NestJS/React/Postgres). Develop agentic workflows, CI, and observability; improve reliability, migrations, and developer productivity. Mentor engineers, influence technical direction, and ship high-impact product experiments quickly for studio customers.

Build customer-facing AI products for fitness and wellness businesses, develop agentic workflows, modernize architecture, and improve infrastructure, CI, observability, and production reliability. Own features end to end, work across the TypeScript and JavaScript stack, ship iterative product improvements, and mentor teammates through code review and pairing. The role requires strong product judgment, autonomy, full-stack capability, and hands-on experience with AI tooling and production systems.

Provides high-volume customer support to wellness businesses through chat, email, and Zoom. Owns partner inquiries from initial contact through resolution, troubleshoots scheduling, payments, migrations, and integrations, and collaborates with Product, Engineering, Onboarding, and Migrations teams. The role requires maintaining strong service quality, managing multiple priorities, becoming an Arketa product expert, identifying process improvements, and sharing partner feedback to influence product development. Weekend coverage and Sydney daytime availability are required.