Teams at arketa

Build and scale payroll onboarding and support for Arketa Payroll. Guide customers through setup and migrations, troubleshoot payroll/tax/product issues, create documentation and help center content, and share feedback with Product and Engineering to improve the payroll experience.

Arketa seeks a Senior Product Designer to work across product features and surfaces, own and improve the design system, create user interfaces from wireframes through high-fidelity designs, prototype with AI tools, and collaborate with Product and Engineering. The role includes presenting work, aligning designs with business and user outcomes, and using research and data to refine experiences. It is hybrid, requiring work at the NYC NoHo office three days weekly.

Provide high-volume customer support to wellness businesses across chat, email, and Zoom. Own partner interactions from initial inquiry through resolution, troubleshoot scheduling, payment, migration, and integration issues, and collaborate with Product, Engineering, Onboarding, and Migrations. Maintain product expertise, prioritize multiple inquiries, meet service goals, identify process improvements, and advocate for partner feedback internally.