Jobs at Arcadia (DC)

Leads a high-volume data operations team responsible for utility billing research, validation, reconciliation, quality, SLA, productivity, and issue resolution. Manages escalations, performance reporting, process controls, root-cause analysis, continuous improvement, automation initiatives, stakeholder communication, coaching, and team development. Ensures accurate, timely bill processing while identifying operational risks, bottlenecks, and opportunities to improve efficiency.

Drive product marketing and go-to-market strategy across Arcadia’s energy intelligence solutions. Responsibilities include developing buyer personas, segmentation, positioning, packaging, pricing, sales enablement, competitive research, product launches, and roadmap insights. The role partners with sales, product, customer success, engineering, and customers to communicate product value, support adoption, and expand into target markets.

Build and enhance electricity cost modeling REST APIs and DBT data pipelines that simulate nationwide energy costs. Translate product and subject matter expert requirements into technical designs, specifications, and implementation plans. Participate in design reviews, improve engineering practices, and collaborate with remote teams. The role involves Python, enterprise Java, cloud deployment, data science tools, NoSQL databases, AI/LLM implementation, and mathematical energy analytics.

Own Arcadia’s payments product strategy and multi-quarter roadmap, optimizing payment economics, funding, treasury operations, compliance, and platform capabilities. Lead payment metrics, evaluate emerging rails and fintech technologies, manage PSP and processor partnerships, mitigate regulatory risk, and collaborate with engineering, legal, compliance, and customers. The role requires strong payments domain expertise, executive communication, technical acumen, and substantial product management experience.

Owns production AI and distributed backend systems that transform utility documents into reliable structured data. Responsibilities include designing multi-agent workflows, OCR and document intelligence pipelines, event-driven Python services, evaluation frameworks, data models, deployments, observability, testing, and incident follow-up. The role requires end-to-end ownership, strong communication, mentoring, and hands-on expertise with LLM applications, AWS, Kubernetes, PostgreSQL, and resilient distributed systems.

Manage end-to-end multi-state payroll across more than 30 states, including processing, tax compliance, registrations, filings, reconciliations, journal entries, year-end reporting, audits, and employee inquiries. Partner with People Ops and Accounting to ensure accurate payroll records, resolve discrepancies, maintain compliance, and improve payroll processes.

Senior Staff Engineer serving as a hands-on technical SME across Core Engineering squads in India. Responsibilities include approving complex designs, building production software, leading distributed systems and cross-service changes, improving performance and reliability, validating AI-generated code, modernizing legacy services, resolving production issues, documenting architecture, and mentoring senior engineers without direct management responsibilities.

Own the requirements, architecture, governance, and roadmap for Arcadia’s unified data model. Partner with product, data engineering, analytics, and platform teams to reconcile competing schema needs, define technical requirements and data contracts, drive governance and adoption, and ensure scalability across ingestion, storage, analytics, APIs, and downstream products. The role also requires stakeholder alignment, data quality management, roadmap prioritization, and communication of technical decisions to business and engineering leaders.

Own Arcadia’s AI transformation by mapping workflows, prioritizing AI opportunities, defining Claude skills and agent requirements, partnering with engineering, enabling champions, codifying reusable patterns, and measuring adoption and time savings. Ensure workflows meet security, compliance, data-handling, and human-in-the-loop standards while scaling successful solutions across teams.

Own Zendesk architecture, administration, integrations, workflow automation, migrations, governance, and technical escalations across multiple business units. Design integrations with CRM, billing, ticketing, data, and third-party systems; establish access controls and change management; evaluate Zendesk apps and APIs; and partner with global stakeholders to deliver scalable support operations solutions.

Own the Processing product roadmap for bill data normalization, validation, exception handling, AI automation, and legacy modernization. Partner with Operations, Payments, Commercial, and R&D to optimize service labor, reduce processing costs and errors, improve margins, and protect customer retention. Lead adoption of document processing and agentic automation while maintaining operational continuity and translating efficiency gains into competitive pricing.

Leads global total rewards and People Operations, including compensation, benefits, equity, HRIS, compliance, policies, and people data. Manages a distributed team, modernizes HR systems and processes, applies AI and automation, oversees pay equity and benchmarking, and partners with Finance, Legal, executives, and regional People Operations leaders to scale compliant programs.

Manages accounting operations, financial reporting, reconciliations, accruals, fixed assets, and month-end and year-end close processes. Oversees payroll accounting, employee costs, statutory compliance, audits, and internal controls. Prepares financial statements and management reports, coordinates with auditors and consultants, and drives accounting process improvements and ERP automation.

Leads customer success strategy and operating-model execution for a B2B SaaS energy-management company. Responsibilities include building lifecycle processes, KPI dashboards, VOC and health-scoring programs, performance-improvement initiatives, support tooling, CSM technical enablement, and organizational change. The role partners with senior leaders to improve retention, customer satisfaction, support quality, adoption, and expansion across onboarding, value realization, renewal, and at-risk recovery.

Lead architecture and technical direction for backend services powering utility-data acquisition, extraction, and auditing. Own medium-to-large projects end to end, review designs and code, manage reliability and technical debt, support production operations, and mentor engineers. Build high-volume distributed systems and third-party integrations using Java, Python, SQL, event-driven architectures, and AWS-based container platforms. Establish rigorous AI-assisted development, observability, testing, and architectural practices while collaborating across product, operations, analytics, and distributed engineering teams.

Build Arcadia’s AI software factory, including scaffolding, templates, CI patterns, coding-agent integrations, and instrumented automation. Ship and maintain production LLM systems, design evaluation frameworks, integrate agents with Zendesk, Jira, Confluence, GitHub, and Snowflake, and measure accuracy, cost, latency, and failures. The role also prototypes build-versus-buy solutions and establishes reliable engineering, release, rollback, permissioning, and audit practices.

Lead commercial finance for Sales and Marketing by owning revenue forecasting, quota and territory planning, SaaS metrics, executive reporting, GTM integration, strategic modeling, and FP&A automation. Partner with senior leadership across Finance, Sales, Marketing, Customer Success, and RevOps to support growth decisions, pricing, market expansion, and post-merger harmonization.

Lead Customer Success, Support, and Advisory/Delivery teams while rebuilding Arcadia’s customer lifecycle operating model. Establish CS as the single relationship owner, improve retention, develop technical and consultative capabilities, integrate energy services delivery, implement AI-enabled tools and health scoring, and create organizational structures, accountabilities, and customer experience processes across globally distributed teams.