Jobs at ARC Systems

Provides advanced remote IT support to customers and resolves escalated technical issues through phone, email, and ticketing systems. Maintains customer documentation and internal knowledge bases, supports junior engineers, and occasionally visits customer sites for recurring or complex problems. The role requires Microsoft infrastructure, Microsoft 365, virtualization, networking, and endpoint-management knowledge in a customer-focused managed services environment.

Deliver Microsoft 365 consulting solutions focused on Microsoft Purview, data governance, compliance, SharePoint, and the Power Platform. Configure sensitivity labels, DLP, retention, records management, eDiscovery, auditing, migrations, and collaboration solutions. Lead requirements workshops, solution design, documentation, client presentations, and user training while translating technical concepts for non-technical stakeholders.

Provides onsite and remote IT support across multiple client sites, including end-user hardware, Microsoft 365, Intune, mobile and telephony systems, firewalls, networking, SQL Server, SFTP, and acquisition-related data migrations. The role manages starters, leavers, assets, security reporting, vendors, and technical projects while serving as the client’s primary technical contact. Regular travel between sites is required, along with a full UK driving licence and personal vehicle.

Manage and grow an existing customer portfolio for a UK managed service provider. Serve as the primary commercial contact, build relationships, identify upsell and cross-sell opportunities, support renewals and pricing, maintain CRM and forecasting accuracy, and oversee customer satisfaction and retention. The role requires enough technical knowledge to discuss desktop support, cloud infrastructure, networking, backup, disaster recovery, and security services while coordinating with technical and service delivery teams.

Provides customer-facing sales support throughout the sales process, handling enquiries, quotations, orders, renewals, CRM records, reporting, and onboarding coordination. The role liaises with customers, suppliers, sales, technical, finance, and operations teams to ensure accurate information, timely updates, effective issue resolution, and strong customer retention. Strong organization, communication, customer service, Microsoft Office, and data management skills are required. IT or MSP experience and CRM/PSA familiarity are desirable.

Provides first-line remote and in-person IT support to clients via phone and email. Diagnoses and resolves Windows, Microsoft 365, Active Directory, Azure, networking, and antivirus issues, escalating when necessary. Maintains technical documentation and knowledge bases, delivers customer-focused service, and participates in a 24-hour on-call rota.

Provides advanced remote IT support to customers and handles escalations from first-line engineers. Troubleshoots complex technical issues, maintains customer documentation and knowledge bases, supports junior engineers, and occasionally visits customer sites. Manages and documents Group Policy Objects while supporting Microsoft environments, cloud applications, virtualization platforms, networking equipment, and security requirements.

Builds, configures, tests, repairs, and prepares laptops, desktops, servers, printers, and other IT equipment for customer deployments. Responsibilities include device imaging, software and operating system installation, diagnostics, asset tagging, stock management, quality assurance, documentation, and deployment preparation. The role also supports workshop logistics, project delivery, compliance procedures, and collaboration with service desk, engineering, procurement, and workshop teams.

Provides administrative and process support across the sales team by processing orders, quotations, renewals, proposals, and CRM records. Coordinates meetings, maintains data quality, tracks renewals, prepares sales reports, responds to routine enquiries, and liaises with technical, finance, and operations teams to support smooth order handovers. The role supports multiple account managers without owning customer accounts.