Teams at ARC Systems

Coordinate process optimisation, automation, ISO 27001 and ISO 9001 audit readiness, health and safety compliance, facilities compliance, staff training, and sustainability initiatives. Map and standardise business processes, identify manual inefficiencies, implement workflow improvements using automation tools, monitor KPIs, maintain audit evidence, manage corrective actions, and facilitate continuous improvement across IT managed service operations.

Provides first-line remote and in-person IT support to clients via phone and email. Diagnoses and resolves Windows, Microsoft 365, Active Directory, Azure, networking, and antivirus issues, escalating when necessary. Maintains technical documentation and knowledge bases, delivers customer-focused service, and participates in a 24-hour on-call rota.

Deliver Microsoft 365 consulting solutions focused on Microsoft Purview, data governance, compliance, SharePoint, and the Power Platform. Configure sensitivity labels, DLP, retention, records management, eDiscovery, auditing, migrations, and collaboration solutions. Lead requirements workshops, solution design, documentation, client presentations, and user training while translating technical concepts for non-technical stakeholders.