Jobs at Aramya

Respond to customer queries through chat, resolve complaints, monitor social media feedback, and coordinate with delivery partners on order issues. Maintain accurate customer and technical issue records, escalate long-pending cases, gather insights for internal teams, and follow support SOPs. The role requires strong written English, accurate typing, multitasking across chats, and a six-day roster-based work schedule.

Owns brand voice and copy across campaigns, performance ads, websites, apps, SEO pages, CRM communications, social media, creator collaborations, and retail materials. Develops storytelling, taglines, hooks, product descriptions, push notifications, emails, and promotional messaging. Partners with marketing, design, performance, CRM, and retail teams to improve engagement, conversion, repeat purchases, CTR, and ROAS through testing and optimized copy.

Lead the design vision for Aramya’s new handbags category, developing original, trend-aware collections from concept through production. Collaborate with sourcing, merchandising, and product teams to translate brand identity, consumer insights, materials, and sourcing realities into commercially viable products. Analyze fabrics, create tech packs, manage prototypes, and oversee project timelines, budgets, and resources.

Lead retail expansion across the North region by mapping markets, scouting locations, building broker and landlord networks, negotiating leases, and evaluating site economics. Coordinate legal, finance, design, and visual merchandising teams through approvals and store handover. Maintain expansion pipelines and MIS reporting, recommend location go/no-go decisions, and support development of a pan-India expansion playbook.

Leads end-to-end warehousing and fulfillment across three warehouses, including inbound operations, inventory accuracy, quality control, D2C order processing, store transfers, reverse logistics, courier partnerships, and team management. Owns operational KPIs, SOPs, capacity planning, staffing, compliance, and setup support for new warehouses and stores. Ensures timely, accurate, and cost-effective movement of inventory from suppliers to warehouses, stores, and customers.