Teams at Aptia Group

Administer pension schemes by handling complex member and client queries, performing and reviewing calculations, monitoring reporting, managing errors and complaints, and ensuring compliance with scheme rules and UK legislation. The role also supports process improvement, budgeting, project delivery, revenue identification, and coaching junior colleagues while maintaining client and trustee relationships.

Administer pension schemes by processing leavers, updating member data, setting up benefits, responding to enquiries, supporting annual scheme events, performing calculations, and maintaining accurate records. The role requires strong numeracy, attention to detail, organisation, IT proficiency, and collaborative working. Previous pensions administration experience and Defined Benefit scheme knowledge are desirable, while training and guidance are provided.

Manages a portfolio of 6–8 clients as the primary contact, providing consultative benefits administration support, configuration, data strategy, implementation oversight, quality assurance, and client delivery governance. Builds executive relationships, guides complex specifications, coordinates testing and timelines, mentors analysts and coordinators, supports renewals and changes, and drives feedback, process improvement, and portfolio growth.