Appspace, Inc.
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The Sales Engineer at Appspace partners with Account Executives in pre-sales technical roles, showcases product solutions, provides technical and sales support, and drives account expansion through new feature demos and client consultations. This role requires strong communication, technical, and consultative skills.
Seeking a resourceful and detail-oriented Technical Support Engineer to provide advanced troubleshooting for Appspace customers on software, hardware, network, and security issues. Must have experience in Cisco Digital Media Suite, Chrome OS, BrightSign, Windows Server, Linux, SQL, MY SQL, JIRA, Salesforce, and excellent communication skills. Bachelor's degree or 2-5 years of related work experience required.
The Customer Success Manager at Appspace owns the life cycle of their accounts, managing the customer from onboarding transition through renewals. They develop trusted relationships with customers to promote retention and are advocates and advisors for their customers. Responsibilities include conducting check-in meetings, driving subscription renewals, collaborating with teams, promoting awareness of new features, resolving customer questions, and providing training sessions for users.
The Partner Account Manager manages commercial relationships with strategic partners, driving organizational alignment and revenue quotas.