Teams at Applied Innovation

Provides Tier 1 technical support to clients through phone, email, and ticketing systems. Troubleshoots operating systems, Microsoft Office, Active Directory, Exchange, networking, DNS, DHCP, security tools, servers, storage, phones, and mobile devices. Documents issues, follows procedures, escalates unresolved problems, and follows up to ensure resolution. This is an onsite Monday-through-Friday role with rotating on-call coverage two to three times annually.

Provides technical expertise for production print solutions by assessing customer needs, recommending hardware and software, supporting sales presentations and proposals, integrating solutions into customer networks, improving workflows, and delivering technical support and training. Partners with account executives, prospects, customers, and internal teams to promote production print software and services.

The Account Manager develops new business, prospects and engages clients, sells copiers, printers, fax machines, software, and related technology solutions, and achieves sales targets. Responsibilities include conducting presentations and negotiations, closing opportunities, maintaining client relationships, documenting activities in CRM, and supporting customer retention and growth. The role is office-based in Southfield, Michigan, with client on-site visits and requires a valid driver's license and clean driving record.