Jobs at Anthropic

Build and operate Anthropic’s secure execution platform for Claude’s agentic capabilities. Lead complex, multi-month distributed systems projects, make architectural decisions, align cross-functional teams, and partner with research to productize capabilities. Develop scalable, reliable infrastructure for untrusted code execution using cloud-native technologies, container orchestration, networking, and systems engineering practices. Own platform work from design through deployment and operations.

Design, build, and operate Anthropic’s MCP proxy, OAuth, and token-management infrastructure. Own reliability through SLOs, on-call support, incident response, and postmortems. Develop enterprise administration controls and permission models, contribute to the MCP standard and Python and TypeScript SDKs, scope complex multi-month initiatives, drive cross-organizational alignment, and help productize advanced AI capabilities.

Own the connection between EMEA sales teams and boutique or regional systems integrator partners. Match partners to opportunities, drive partner attachment, oversee enablement and deployment outcomes, track time-to-value and ROI, and deliver partner-sourced and partner-influenced revenue. The role requires coordinating sales, partner, and delivery stakeholders, holding partners accountable, reporting performance, and helping scale the partner engagement program across EMEA.

Own the connection between EMEA sales teams and boutique or regional systems integrator partners. Match partners to opportunities, drive partner attachment, oversee enablement and deployment outcomes, track customer value and ROI, and deliver partner-sourced and partner-influenced revenue. Coordinate with Partner Account Managers, maintain partner capability visibility, report performance, surface blockers, and help scale the partner engagement program across Commercial and Digital Native Business sales motions.

Develop bespoke Claude and LLM solutions for enterprise customers across Japan. Advise prospective customers on architectures, integrations, prompting techniques, pilots, prototypes, and evaluation suites. Partner with sales, product, and engineering teams to overcome technical roadblocks, support onboarding, and drive adoption. Explain complex AI solutions to technical and non-technical stakeholders while maintaining high safety and reliability standards. The role requires occasional customer-site travel, strong Python skills, production LLM experience, and native Japanese plus business-level English.

Leads and develops a team of Customer Success Managers serving global systems integrators and consulting firms. Builds scalable success methodologies, hiring plans, enablement programs, and operating rhythms while driving adoption, expansion, retention, customer health, and satisfaction. Manages executive partner relationships, escalations, forecasting, renewals, and cross-functional collaboration with Sales, Partnerships, Product, Engineering, and Marketing. Champions responsible AI deployment and translates successful partner practices into repeatable programs.

Own the full enterprise sales cycle for Anthropic’s AI products, from outbound prospecting through launch. Build strategic relationships, exceed revenue quotas, manage complex consultative sales cycles, negotiate customized agreements, identify new markets and use cases, and educate customers about LLMs. Collaborate with product, marketing, and GTM teams to refine sales strategies, inform product roadmaps, improve sales processes, and drive adoption of safe frontier AI systems.

Build and maintain Anthropic’s web properties, including interactive marketing pages, data visualizations, design-system components, page templates, and internal content tools. Work with headless CMS architecture, structured data workflows, designers, engineers, and brand teams. Prototype rapidly, support site migrations and architecture projects, improve publishing workflows, and contribute documentation and knowledge sharing.

The Customer Success Manager will drive AI adoption across industries, partnering with complex customers to optimize the use of Anthropic's technology, guide product integration, and enhance customer relationships for maximum business impact.

Lead Anthropic’s system integrator enablement strategy, supporting strategic global SIs and scaling programs across the partner ecosystem. Build the team, operating model, learning pathways, certifications, workshops, and technical content that help partners build, sell, and deliver with Claude. Collaborate across Partnerships, Sales, Applied AI, Product, Marketing, and Enablement; equip sellers and partner managers for co-selling; and measure activation, certification, pipeline, and revenue outcomes. The role requires executive presence, strong GSI relationships, cross-functional leadership, and approximately 25–35% travel.

Lead enterprise brand strategy and messaging for Anthropic's Claude platform, translating research and safety differentiation into buyer-focused narratives. Partner with product marketing, demand and sales to run category-defining campaigns, build measurement frameworks tying brand to pipeline and win rates, support revenue during competitive deals, and create tools enabling enterprise marketers and field teams.

Build and run a white-glove executive support function: own intake, SLAs, runbooks, and escalations for executives, ABPs, and board. Provide AV support for board meetings and exec rooms, handle urgent tech incidents, work shared ticket queue, participate in on-call rotation, maintain San Francisco on-site presence, and document processes and KB content.

The APAC Accounting Lead will oversee corporate accounting for APAC regions, manage financial reporting, lead a regional team, and drive automation with AI tools.

Lead design and execution of cloud partner enablement across AWS, Google Cloud, and Azure. Build scalable onboarding, role-based learning, certification pathways, co-sell playbooks, partner portal content, and metrics linking enablement to partner-sourced pipeline. Enable Anthropic field teams on partner mechanics and maintain launch readiness while partnering with hyperscaler enablement and internal GTM stakeholders.

Lead Deal Desk for EMEA and APAC, managing and scaling a team to structure complex multi-year and consumption deals. Own approvals, ensure quotes and order forms book cleanly in Salesforce/CPQ, partner with Sales, Legal, Finance, and Revenue teams, and drive process, tooling, and metrics to shorten cycle time and preserve pricing discipline.

Lead and scale Deal Desk for EMEA and APAC, managing a team of three. Partner with sales, legal, finance, revenue ops and accounting to structure complex international deals, own approvals and CPQ/Salesforce quality, and establish metrics and processes for fast, clean booking.

Manage strategic relationships with enterprise customers across Korea, guiding adoption and expansion of Claude Enterprise, Claude Code, and the API. Drive usage planning, optimization, change management, training, business reviews, value measurement, and cross-functional customer advocacy. As Anthropic’s founding Korea-based CSM, establish regional processes and playbooks while coordinating with global teams across time zones.

Serve as the strategic Customer Success Manager for a top enterprise account, driving adoption of Anthropic products (API, Claude Code, Cowork). Build executive relationships, create account success plans, scale consumption, identify new use cases, lead change management and enablement, and surface customer insights to inform product and research priorities.

Lead and operate the product launch system for a broad AI product portfolio. Manage launch calendars, plans of record, review workflows, cross-functional alignment, and launch-day execution. Build scalable processes, playbooks, enablement logistics, and retrospectives. When needed, contribute directly to product marketing deliverables and materials. Drive decisions across senior stakeholders and improve adoption of launch operations as a product.

As a Customer Success Manager, you will drive AI adoption, build strategic relationships, optimize customer usage of products, and manage customer experiences to maximize value.