Teams at Anovia Inc.

As a Technical Support Specialist, you will provide Tier 2 support for Avaya systems, troubleshoot complex VoIP issues, and document solutions.

Reviews international deal requests for export eligibility, sanctions compliance, OEM shipping authorization, and product classification. Screens customers and destinations against restricted-party lists, verifies ECCN, HTS, CCATS, and country-of-origin information, documents audit-ready determinations, and escalates licensing or compliance issues. The role also supports reporting, process improvement, partner coordination, and internal sales enablement for cross-border transactions.

Plans, coordinates, and executes remote software upgrades for mission-critical emergency call-handling systems. Collaborates with customers, engineering, vendors, and support teams to validate configurations, troubleshoot issues, maintain platform integrity, and document procedures. The role requires Linux expertise, knowledge of virtualization, telephony, networking, and hardware support, plus strong communication skills for high-stakes customer engagements. Occasional onsite visits in Gatineau, Quebec, may be needed for hardware-related issues.