Jobs at Amtech Software

Build and operate reliable AWS-based SaaS platforms through observability, infrastructure automation, CI/CD, container and serverless operations, incident response, security controls, and self-healing systems. The role owns services end to end, improves SLOs and incident metrics, maintains Terraform and GitHub Actions automation, participates in 24/7 on-call, and mentors engineers while applying governed AI-assisted engineering practices.

Own customer-facing documentation for ERP and MES products, including user guides, release notes, in-application help, and configuration materials. Establish documentation standards, information architecture, templates, and publishing workflows. Collaborate with Product, Engineering, QA, Implementation, and Support to explain complex manufacturing workflows clearly. Audit content, measure effectiveness, support releases, and document AI-enabled features. The role requires strong technical writing, enterprise software experience, and familiarity with documentation platforms.

Own end-to-end development of modules across Amtech’s AWS-hosted .NET/C# Cloud API and legacy 4D ERP platform. Design RESTful APIs, integrate AWS services, resolve complex business-logic issues, improve testing and reliability, maintain data integrity, participate in Agile ceremonies and code reviews, and mentor junior engineers. The role requires independent technical judgment across modern and legacy enterprise systems, with opportunities to use AI-assisted development tools.

Supports Professional Services by reviewing customer requests, gathering requirements, estimating service effort, preparing statements of work and quotes, and managing related Salesforce records. Coordinates with Sales, Customer Operations, Product, Development, Finance, and delivery teams. Processes change requests, tracks deadlines, documents risks and assumptions, sends proposals through DocuSign, maintains accurate case histories, and produces reports while using AI tools to review complex documents.

Provide in-person IT support for the Bengaluru office while managing enterprise infrastructure, endpoints, identity, networking, Microsoft 365, and hybrid services. Administer Intune and device lifecycle operations, troubleshoot complex technical issues, coordinate vendors, support ITSM processes, improve monitoring and reliability, develop automation, and assist with SOC 2 and ISO 27001 controls. Collaborate with global IT, Cloud, Security, HR, Facilities, and business teams.

The Manager of PMO will establish and lead a modern PMO across Product and Technology. Responsibilities include standardizing Agile and hybrid delivery processes, overseeing strategic programs and portfolios, managing risks and dependencies, defining delivery and engineering KPIs, building dashboards, optimizing tools such as Jira and Jellyfish, and advising executives and teams on execution, governance, and continuous improvement.

Processes customer and internal service requests, gathers requirements, scopes engagements, estimates service hours, and prepares Service Requests, Statements of Work, proposals, and quotes. Maintains accurate case records, improves GPT prompts, verifies AI-generated documents, produces reports, and collaborates with U.S.-based sales enablement teams, customers, partners, and internal stakeholders.

Owns the backlog and product execution for automated scheduling applications across ERP platforms. Translates roadmap initiatives into epics, user stories, and acceptance criteria; prioritizes features and defects; coordinates Agile planning and delivery across product, engineering, UX, QA, and architecture teams. Engages manufacturing customers to understand workflows and scheduling needs, validates releases, supports documentation and training, and ensures delivered capabilities provide measurable operational value.

Own reliability for major AWS production domains by defining SLOs, building observability and automation, managing capacity and self-healing, and leading complex incident response. Design Terraform modules and progressive delivery pipelines, operate ECS, EKS, Lambda, and PostgreSQL workloads, and reduce operational toil. Establish security and compliance controls, apply governed AI to operations, mentor SRE engineers, and standardize reliability practices across global teams.

Build and scale Amtech’s reusable, MCP-native agentic AI platform. Develop LLM orchestration, RAG pipelines, model integrations, governed data access, audit controls, and production AWS deployments. Extend agent capabilities across manufacturing and business workflows, establish evaluations and observability, control inference costs, and partner with product engineers, data scientists, and MLOps teams. Set technical direction, review engineering work, and help standardize agent development across product lines.

Serve as the technical authority for the Label Traxx ERP platform and integrations. Own AWS architecture, PostgreSQL data design, React frontend direction, enterprise API modernization, and migration from legacy 4D systems to cloud-native services. Establish secure engineering, CI/CD, scalability, observability, and AI-assisted development standards. Resolve complex production issues, guide architecture decisions, evaluate infrastructure investments, communicate with executives, and mentor senior engineers across multiple teams.

Build foundational software engineering skills by completing well-scoped tasks in Amtech’s AWS-hosted Cloud API and/or 4D ERP platform. Responsibilities include writing and updating unit and integration tests, debugging routine issues, learning CI/CD and SDLC practices, participating in code reviews and Agile ceremonies, communicating progress, and developing familiarity with ERP business logic across order management, production, inventory, and finance.

Define and lead performance engineering strategy for enterprise-scale cloud-native applications. Establish performance requirements, workload models, testing standards, capacity plans, observability, and release criteria. Design load, stress, resilience, scalability, and endurance tests; analyze application, JVM, database, infrastructure, and cloud bottlenecks; and lead optimization and production incident investigations. Build automated performance frameworks and CI/CD quality gates, validate Kubernetes and cloud capacity, create monitoring dashboards, mentor engineers, and represent performance engineering in architecture and release reviews.

Own the architecture, scalability, governance, and technical direction of Amtech’s cloud data platform, including warehouses, tenant data stores, feature stores, and event pipelines. Lead multi-tenant data architecture, hybrid AI data routing, data security, observability, and reliability standards. Build data foundations for analytics, machine learning, and AI agents, including vector databases and RAG pipelines. Provide technical leadership through design reviews, mentoring, roadmap planning, and cross-functional architecture collaboration.

Configure and support Label Traxx accounting modules for manufacturing customers. Troubleshoot financial reporting, reconciliation, workflow, configuration, integration, and software issues across the ERP, while managing cases through resolution. Support implementations, upgrades, migrations, testing, customer training, and documentation. Partner with Product, Development, Professional Services, Customer Success, and Technical Support teams to resolve issues for customers in North America and Europe.

Leads product execution for a labeling ERP product line and coordinates product owners across labeling and corrugated ERP products. Translates roadmaps into epics, user stories, backlogs, requirements, and development plans. Facilitates PI and sprint ceremonies, reviews PDLC artifacts, establishes standards, coaches product owners, and collaborates with engineering, QA, UX, architecture, sales, support, and product leadership to deliver customer-focused capabilities.

Provide end-to-end support for the EnCore ERP platform focused on plant-floor workflows, production scheduling, inventory, and order-to-cash. Troubleshoot application, database, and system issues using SQL, logs, and diagnostics; own cases, create KB content, coordinate cross-team escalations, and assist with testing, upgrades, and off-hours incident support for customers in North America and Europe.

Lead and support customer implementations of Amtech ERP software, including requirements gathering, solution configuration, process documentation, testing, user training, troubleshooting, and go-live support. Partner with customers on solution design, deliver ERP knowledge transfer, identify delivery risks, support proposals and presales activities, and contribute to implementation standards, process improvement, and peer mentoring. Travel up to 50% is required.

Provides end-to-end technical application support for Label Traxx, Batched, and Siteline platforms. Troubleshoots application, database, reporting, integration, Windows server, workflow, and infrastructure issues; investigates logs and queries; supports scheduling, implementations, upgrades, and customer integrations. Creates documentation, escalates defects, validates releases, and partners with product, development, infrastructure, professional services, and customer success teams. Print industry experience is mandatory, with occasional off-hours support for critical incidents and upgrades.

Own quality activities for user stories and small features from requirements through release validation. Design and execute manual, exploratory, API, database, UI, integration, regression, and automated tests. Develop and maintain Playwright automation using JavaScript or TypeScript, integrate tests into CI/CD pipelines, investigate failures, report defects, and assess release readiness. Collaborate in Agile teams, use AI-assisted testing tools responsibly, improve testability, and mentor Associate QA Engineers.