Teams at Americanflat

Owns monthly close, journal entries, US GAAP revenue and inventory accounting, balance sheet reconciliations, flux analysis, and audit support. The role manages inventory across 3PL warehouses, Amazon FBA, and in-transit locations, investigates variances, and maintains landed-cost and reserve calculations. It also emphasizes process improvement through responsible daily AI use, automation of reconciliation workflows, documentation, and coordination with Operations and Supply Chain to improve data quality.

Handle customer support cases across email, chat, and marketplace channels. Investigate order, shipping, damage, return, refund, and replacement issues using carrier, warehouse, and marketplace systems. Review AI-generated support responses, maintain help center content, and improve automation workflows. Protect marketplace account health, meet response and resolution SLAs, identify recurring logistics problems, and communicate clearly and empathetically with customers.

Handle customer inquiries across email, chat, and marketplace channels; investigate order, shipping, damage, loss, return, refund, and replacement issues; coordinate with warehouses and carriers; maintain strong marketplace metrics; review and improve AI-generated support responses; update help center content; and deliver clear, empathetic customer communication.