Teams at Americanflat

Owns monthly close, journal entries, US GAAP revenue and inventory accounting, balance sheet reconciliations, flux analysis, and audit support. The role manages inventory across 3PL warehouses, Amazon FBA, and in-transit locations, investigates variances, and maintains landed-cost and reserve calculations. It also emphasizes process improvement through responsible daily AI use, automation of reconciliation workflows, documentation, and coordination with Operations and Supply Chain to improve data quality.

Handle customer inquiries across email, chat, and marketplace channels; investigate order, shipping, damage, loss, return, refund, and replacement issues; coordinate with warehouses and carriers; maintain strong marketplace metrics; review and improve AI-generated support responses; update help center content; and deliver clear, empathetic customer communication.

Edit and optimize short-form paid social ads for TikTok, Instagram Reels, and Meta. Create compelling hooks, creative angles, captions, sound design, and multiple A/B test variations from existing footage, UGC, and product clips. Collaborate with media buying and marketing teams, use performance data to iterate, monitor platform trends, and deliver high volumes of native-feeling, conversion-focused creative on fast timelines.