Teams at American Express

Lead vision and roadmap for data products, translate business goals into technical requirements, partner with data and technology teams to build data solutions, manage large datasets, strengthen data governance and compliance, drive documentation and stakeholder communication, and ensure data quality and platform performance.

Design, build, and operate production-grade agentic AI systems and LLM-powered features for financial workflows. Implement RAG pipelines, tool invocation, agent orchestration, vector storage, monitoring, and shared AI infrastructure while ensuring reliability, security, auditability, and regulatory compliance.

Lead end-to-end customer communications and project execution for small-business proprietary lending cards. Analyze customer feedback and portfolio dynamics, drive frontline servicing strategies, coordinate cross-functional partners, manage budgets and governance, and support product roadmap and pilots to grow and enhance no-fee small business card products.