Teams at Alts (fka Alteration Specialists)

The Client Experience Associate guides front-of-house teams in delivering premium client experiences, resolves escalated issues, maintains operations, and conducts audits across multiple studios.

Lead front-of-house operations and client experience for a tailoring studio. Own appointment and order administration, production coordination, studio presentation, and team leadership. Ensure order accuracy, on-time delivery, and seamless client journeys by coaching staff, auditing workflows, resolving escalations, and partnering with production leadership to balance capacity and client expectations.

The Studio Experience Coordinator manages studio operations, client interactions, and administrative tasks while collaborating closely with the tailoring team to ensure a welcoming environment and efficient service delivery.