Jobs at Alta Resources

Provides bilingual customer care and sales support through phone and email interactions. Troubleshoots customer issues, processes orders, maintains accurate records, handles compliance-related concerns, performs data entry and reporting, and escalates issues appropriately. Builds customer relationships, identifies sales opportunities, meets performance metrics, supports process testing, and recommends service improvements. Requires strong communication, empathy, problem-solving, confidentiality, multitasking, and computer skills.

Manages inbound and outbound sales activities for established wholesale, distributor, and retail accounts. Promotes client products, increases market share, maintains customer relationships, handles service issues, analyzes sales trends, prepares reports, manages CRM records, and supports trade shows. The role requires strong communication, sales, retention, organization, problem-solving, and customer service skills, along with proficiency in Microsoft Office and CRM technologies.

Leads a 15–25-person contact center or service team, overseeing staffing, scheduling, coaching, training, performance metrics, quality, escalations, reporting, and client relationships. The role supports recruiting, employee development, customer satisfaction, sales objectives, operational improvements, budget reviews, and special projects. It also manages attendance, timesheets, employee records, audits, client meetings, and process optimization while ensuring compliance with company and client standards.

The Human Resources Director leads HR strategy and operations for Alta Resources’ Philippine office, partnering with Philippine, US, and global leadership. Responsibilities include recruitment support, retention, compensation and benefits, employee and labor relations, compliance with Philippine laws, organizational development, training, payroll practices, policy implementation, investigations, and team leadership. The role also manages Talent Acquisition resources, performance metrics, HR technologies, department goals, and operational effectiveness in a 24/7 environment.

Analyzes operational and financial performance using large datasets, SQL, VBA, Excel, dashboards, and predictive analysis. Creates and maintains recurring reports, scorecards, visualizations, and analytical models; identifies trends, outliers, root causes, and best practices. Collaborates with senior leaders, operations teams, program managers, and clients to improve reporting, automate processes, provide technical support, and support special projects.

Manage inbound and outbound sales activities for established wholesale, distributor, and retail accounts. Promote client products, increase market share, support customer service needs, maintain CRM records, analyze sales trends, prepare reports, and follow up on leads. The role requires strong communication, relationship-building, sales, retention, problem-solving, and organizational skills, along with proficiency in Microsoft Office, CRM systems, and multiple software applications.

Manages customer orders from intake through shipment, coordinating with sales, credit, distribution, and production teams. Resolves shipment discrepancies, billing issues, inventory concerns, and customer inquiries while maintaining accurate order, product, label, and customer-profile data. Supports promotions, new releases, value-added services, and proactive account management. Requires strong communication, organization, troubleshooting, customer service, and multitasking skills in a fast-paced environment.

Supervises customer care representatives, monitors quality and performance, manages schedules and staffing, conducts coaching and reviews, handles escalations, supports recruiting and training, analyzes metrics, prepares reports, and assists with client initiatives and process improvements.

Manages customer orders from acceptance through shipment, coordinates with sales, credit, distribution, operations, and production teams, resolves shipment discrepancies and billing issues, maintains customer and product data, supports promotions and new releases, and provides proactive account service. The role requires accurate data entry, customer communication, order tracking, troubleshooting, reporting, and proficiency with Microsoft Office applications. It requires onsite work three to four days weekly in Culver City, California.

Audits customer service interactions and data accuracy, monitors calls and queue activity, coaches representatives, handles escalations, completes reports, analyzes performance data, and recommends process improvements. The role also supports training, product launches, client communication, CRM updates, quality control, and achievement of team and client metrics.

Leads recruiting operations across multiple locations, manages and develops recruiting teams, oversees sourcing and hiring processes, tracks recruitment metrics, ensures compliance, partners with leadership and vendors, improves candidate experience, and supports onboarding, training, retention, and HR initiatives.

Manage end-to-end global payroll, primarily for the U.S., including payroll data analysis, processing, reconciliations, tax and government reporting, audits, compliance, employee inquiries, and dispute resolution. Maintain payroll controls and documentation, monitor regulatory changes, improve processes and automation, support other countries, and coordinate or train payroll team members without direct reporting responsibility.

Monitors and moderates social media activity across multiple platforms, identifies adverse events and product complaints, and responds to consumer inquiries. The role follows client procedures, escalates sensitive issues, protects confidential information, provides consumer insights, meets performance metrics, and supports brand objectives through accurate, empathetic, and timely online engagement.

Prepares and analyzes financial information, supports monthly and annual close processes, reconciles accounts, assists with tax filings and audits, manages invoicing and billing, maintains fixed asset and lease records, performs treasury and bank reconciliation tasks, prepares government reports, allocates expenses, and supports purchasing processes and financial reporting improvements.

Provides bilingual Spanish-English customer care and sales support across phone, email, chat, social media, and other channels. Resolves customer issues, processes orders and records, performs data entry, supports surveys and reporting, identifies sales opportunities, and maintains customer retention. Requires strong communication, empathy, troubleshooting, organization, confidentiality, multitasking, and the ability to meet performance metrics in a fast-paced environment.

Leads customer care representatives, monitors quality and performance, manages schedules and staffing, conducts coaching and reviews, handles escalations, supports hiring and training, analyzes metrics, prepares reports, and assists with client initiatives and process improvements.

Ensures contact-center data quality, accurate case coding, complaint documentation, and CRM record maintenance. Reviews consumer and clinical study participant feedback, analyzes reports, identifies trends, supports compliance processes, and recommends operational improvements. The role communicates with clients, suppliers, leadership, and consumers; assists with training; resolves documentation issues; and provides reporting and backup support across teams.

Leads a 15–25-person contact center, sales, or operations team. Responsibilities include staffing, scheduling, recruiting, training, coaching, performance management, quality monitoring, customer escalations, reporting, client communication, workforce planning, budget and P&L reviews, and process improvement. The role ensures service, sales, attendance, compliance, and performance metrics are achieved while supporting client initiatives and developing employees.

Manage end-to-end global payroll operations across the United States, Philippines, and other locations. Oversee payroll compliance, reporting, reconciliations, audits, disputes, employee inquiries, process improvements, and payroll system utilization. Lead, staff, train, and mentor the payroll team while ensuring accurate and timely processing, adherence to labor regulations, and effective coordination with HR, Accounting, employees, management, and government agencies.

Sells client products to wholesalers, distributors, and retailers through inbound and outbound calls, video, email, and other channels. Responsibilities include growing market share, managing customer relationships, supporting orders and service issues, tracking CRM data, preparing sales reports, analyzing product trends, meeting sales objectives, and representing products at trade shows. The role requires accurate communication, customer retention, technology proficiency, independent work, and occasional business travel.