Jobs at Alta Resources

Leads a 15–25-person contact center or service team, overseeing staffing, scheduling, coaching, training, performance metrics, quality, escalations, reporting, client relationships, and operational improvements. The role supports hiring, employee development, customer satisfaction, sales performance, compliance, budget and profit-and-loss reviews, and client initiatives. It requires at least three years of contact center management or relevant service leadership experience, strong communication and organizational skills, Microsoft Office and CRM proficiency, and willingness to travel.

Leads a team of up to 25 customer service, sales, or operations employees. Responsibilities include supervising daily work, coaching and evaluating staff, monitoring service and sales metrics, managing schedules and attendance, handling escalations, recruiting and training employees, maintaining quality and reporting, coordinating with clients, reviewing budgets and profit and loss, and supporting process improvements and strategic initiatives. The role is onsite and requires travel as needed.

Conducts call audits, maintains quality records and statistical reports, leads client calibration sessions, supports training and coaching programs, and helps improve customer interaction quality. The role collaborates with team leaders, client liaisons, and leadership; handles escalated customer contacts; assists with quality presentations and program development; and applies quality-management and process-improvement practices.

Directs an inbound contact center program, overseeing client relationships, customer service operations, financial performance, staffing forecasts, reporting, employee development, and continuous improvement. Manages P&L, budgets, expense reduction, workflow, service metrics, and client initiatives. Leads hiring, training, performance management, retention, and employee relations while applying Six Sigma practices to improve efficiency, profitability, and customer outcomes.

Monitors and moderates social media activity across multiple platforms, identifies adverse events and product complaints, and responds to consumer inquiries. The role follows client procedures, escalates sensitive issues, protects confidential information, provides consumer insights, meets performance metrics, and supports brand objectives through accurate, empathetic, and timely online engagement.

Leads quality assurance activities for a customer service organization, supervising QA representatives, monitoring performance, coaching employees, coordinating training, managing schedules and attendance, reviewing disputes, analyzing metrics, supporting client initiatives, and conducting performance reviews and recruiting. The role requires collaboration with operational leaders and clients to maintain quality standards, improve customer satisfaction, and meet performance goals.

Leads a 15–25-person contact center, sales, or operations team. Responsibilities include staffing, scheduling, recruiting, training, coaching, performance management, quality monitoring, customer escalations, reporting, client communication, workforce planning, budget and P&L reviews, and process improvement. The role ensures service, sales, attendance, compliance, and performance metrics are achieved while supporting client initiatives and developing employees.

Monitors and moderates social media content across multiple platforms, engages with consumers, responds to inquiries, identifies adverse events and product complaints, follows compliance procedures, escalates issues, provides consumer insights, and meets performance metrics. The role requires strong writing, judgment, multitasking, confidentiality, customer service, and familiarity with major social media platforms and Microsoft Office.

The HR Business Partner aligns HR strategy with business-unit objectives and advises managers and employees on policy, performance management, conflict resolution, employee relations, onboarding, investigations, compliance, training, and retention. The role analyzes HR trends, supports organizational initiatives, assists with litigation and audits, updates policies and handbooks, and coaches HR staff. It also includes leadership responsibilities, operational project participation, and partnership with management and legal counsel.

Manages customer orders from acceptance through shipment, coordinates with sales, credit, distribution, operations, and production teams, resolves shipment discrepancies and billing issues, maintains customer and product data, supports promotions and new releases, and provides proactive account service. The role requires accurate data entry, customer communication, order tracking, troubleshooting, reporting, and proficiency with Microsoft Office applications. It requires onsite work three to four days weekly in Culver City, California.

Provides bilingual customer care and sales support through phone and email interactions. Troubleshoots customer issues, processes orders, maintains accurate records, handles compliance-related concerns, performs data entry and reporting, and escalates issues appropriately. Builds customer relationships, identifies sales opportunities, meets performance metrics, supports process testing, and recommends service improvements. Requires strong communication, empathy, problem-solving, confidentiality, multitasking, and computer skills.

Manages sales accounts for client products sold to wholesalers, distributors, and retailers. Responsibilities include consultative selling, account planning, customer service, order and claims support, sales reporting, promotional planning, market analysis, pricing, product launches, and customer retention. The role also develops sales campaigns, monitors return on investment, manages trade spend, and supports strategic initiatives. Travel may be required, with occasional customer-site visits.

Supervises customer care representatives, monitors quality and performance, manages schedules and staffing, conducts coaching and reviews, handles escalations, supports recruiting and training, analyzes metrics, prepares reports, and assists with client initiatives and process improvements.

Leads recruiting operations across multiple locations, manages and develops recruiting teams, oversees sourcing and hiring processes, tracks recruitment metrics, ensures compliance, partners with leadership and vendors, improves candidate experience, and supports onboarding, training, retention, and HR initiatives.

Leads a 15–25-person contact center or service team, overseeing staffing, scheduling, coaching, training, performance metrics, quality, escalations, reporting, and client relationships. The role supports recruiting, employee development, customer satisfaction, sales objectives, operational improvements, budget reviews, and special projects. It also manages attendance, timesheets, employee records, audits, client meetings, and process optimization while ensuring compliance with company and client standards.

Prepares and analyzes financial information, supports monthly and annual close processes, reconciles accounts, assists with tax filings and audits, manages invoicing and billing, maintains fixed asset and lease records, performs treasury and bank reconciliation tasks, prepares government reports, allocates expenses, and supports purchasing processes and financial reporting improvements.

Manage end-to-end global payroll, primarily for the U.S., including payroll data analysis, processing, reconciliations, tax and government reporting, audits, compliance, employee inquiries, and dispute resolution. Maintain payroll controls and documentation, monitor regulatory changes, improve processes and automation, support other countries, and coordinate or train payroll team members without direct reporting responsibility.

Monitors and moderates social media activity across multiple platforms, responds to consumer inquiries, identifies adverse events and product complaints, and escalates issues according to procedures. Supports brand objectives through consumer engagement, product discussions, reporting, and insights. The role requires strong writing, customer service, confidentiality, multitasking, attention to detail, and proficiency with social media and Microsoft Office applications.

Provides workforce forecasting, staffing analysis, scheduling, and schedule-compliance management for call-center client teams. Maintains workforce-management databases, spreadsheets, call-volume data, staffing exceptions, and performance metrics. Advises Program Directors on hiring needs, absences, staffing changes, and operational recommendations. Requires strong analytical, communication, time-management, and software skills, including Aspect eWorkforce Management and Microsoft Office.

Analyzes operational and financial performance using large datasets, SQL, VBA, Excel, dashboards, and predictive analysis. Creates and maintains recurring reports, scorecards, visualizations, and analytical models; identifies trends, outliers, root causes, and best practices. Collaborates with senior leaders, operations teams, program managers, and clients to improve reporting, automate processes, provide technical support, and support special projects.