Teams at Alta Resources

Provides bilingual customer care and sales support through phone and email interactions. Troubleshoots customer issues, processes orders, maintains accurate records, handles compliance-related concerns, performs data entry and reporting, and escalates issues appropriately. Builds customer relationships, identifies sales opportunities, meets performance metrics, supports process testing, and recommends service improvements. Requires strong communication, empathy, problem-solving, confidentiality, multitasking, and computer skills.

Manages inbound and outbound sales activities for established wholesale, distributor, and retail accounts. Promotes client products, increases market share, maintains customer relationships, handles service issues, analyzes sales trends, prepares reports, manages CRM records, and supports trade shows. The role requires strong communication, sales, retention, organization, problem-solving, and customer service skills, along with proficiency in Microsoft Office and CRM technologies.

Leads a 15–25-person contact center or service team, overseeing staffing, scheduling, coaching, training, performance metrics, quality, escalations, reporting, and client relationships. The role supports recruiting, employee development, customer satisfaction, sales objectives, operational improvements, budget reviews, and special projects. It also manages attendance, timesheets, employee records, audits, client meetings, and process optimization while ensuring compliance with company and client standards.