Teams at Almetra

Own product operations across the customer delivery pipeline from contract signing through stable deployment. Design delivery stages, handoffs, ownership, and service levels; oversee installations and rollouts; establish customer IT operations standards; define operational metrics; conduct performance reviews; and escalate delivery risks to leadership, Product, and Engineering. The role requires technical credibility with networking, Linux, edge devices, and enterprise security reviews, plus customer-site travel in Europe.

Own a portfolio of enterprise manufacturing accounts across onboarding, engagement, retention, expansion, and escalations. Track customer health and revenue retention while facilitating technical and executive stakeholder alignment. Build foundational customer success infrastructure, including playbooks, health scoring, processes, and tooling. Represent customer needs in product and strategy discussions and identify opportunities to improve solution performance and expand accounts.

Design and adapt vision-language and video models for scene understanding, temporal reasoning, and action recognition. Build GPU-based training and evaluation pipelines, curate video-text datasets, develop benchmarks, optimize models through compression and distillation, and deploy production-ready inference systems. Collaborate with computer vision, platform, robotics, product, and customer teams to translate research into usable AI products.