Jobs at Almabase

Manage the complete post-sales customer journey for higher-education customers: onboard, train, monitor health, drive adoption and expansion, run QBRs, collect NPS, and provide product feedback.

Provide front-line support to higher-education customers via in-app chat and email: troubleshoot, reproduce, and resolve issues; collaborate with Product and Engineering; create help content and proactive resources; meet SLAs and CSAT targets; participate in onboarding and continuous improvement initiatives.

An open call to submit your profile and interests for future opportunities at Almabase. The application collects background, skills, and interests to match candidates to relevant roles when they arise. Not an active job opening; responses will be reviewed for future consideration.

Lead strategy and execution of B2B SaaS customer education programs: design curricula, manage a small team, build LMS/academy content (courses, KBs, webinars, certifications), partner with Product/CS/Support, define KPIs, run experiments, and report impact on adoption, retention, and support deflection.

Guide customers through SaaS implementation from kickoff to launch: configure platform settings, integrate systems, validate data, troubleshoot issues, gather requirements, coordinate website partners, and collaborate with Customer Success, Product, and Engineering to ensure launch readiness and improve implementation processes.

Design, build, and own backend features and integrations end-to-end. Improve reliability, scale, and uptime; debug complex production issues; design resilient APIs and background processing; collaborate cross-functionally and drive architecture and quality.