Teams at Alma Lasers

Owns development of Alma Console’s Android component, including specification, design, coding, verification, field issue resolution, and production support. The role also improves development processes through tools and methodologies and manages features from requirements through market support.

Develop and integrate multidisciplinary energy-based medical-aesthetic platforms. Responsibilities include defining system requirements, maintaining traceability, supporting system integration, conducting risk management and root-cause analysis, preparing design-control documentation, supporting IEC safety and regulatory testing, and collaborating with electrical, mechanical, optical, software, clinical, manufacturing, service, and external teams.

Leads daily Client Relations operations, supervises and coaches team members, manages escalated customer issues, monitors KPIs and service levels, and drives process improvement. Coordinates adverse event matters with Quality, Regulatory, Service, and other departments while ensuring compliance and customer satisfaction. Oversees ticket, RMA, service order, workflow, training, scheduling, and performance management activities. This is a full-time onsite role in Buffalo Grove, Illinois, with no travel required.