Teams at Alloy.ai

Lead strategic enterprise customer engagements from kickoff through renewal. Build executive relationships, support implementation and onboarding, deliver analytical business-value reviews, train core users, identify expansion opportunities, and act as the customer’s internal advocate. Partner cross-functionally with Sales, Engineering, Product, and Marketing to improve customer outcomes and product direction. Coach other Customer Success Managers while managing multiple projects in a fast-paced hybrid environment.

Lead strategic enterprise customer engagements from implementation through renewal. Serve as the primary customer contact, support onboarding and training, deliver analytical business-value reviews, drive adoption and expansion, manage executive relationships, gather product feedback, and mentor Customer Success Managers. The role requires strong analytical, consultative, project-management, relationship-building, and communication skills in a hybrid Washington, DC environment.

Lead strategic enterprise customer engagements from kickoff through renewal. Build executive relationships, support implementation and onboarding, train core users, deliver ROI-focused analysis, conduct business reviews, identify expansion opportunities, and act as the internal voice of the customer. Partner cross-functionally with Sales, Engineering, Product, and Marketing while mentoring Customer Success Managers and helping customers improve supply chain decision-making.