Teams at Alloy.ai

Build, maintain, and improve data integrations that extract, transform, and load retailer data into standardized schemas. Collaborate with engineering, Product, and Client Solutions teams to expand the data platform, improve reliability, monitor outages, and develop new integration capabilities. Work with data pipelines, cloud infrastructure, supply chain concepts, APIs, web scraping, browser automation, and EDI.

Provides Tier 2 and Tier 3 technical support for SaaS customers, investigating complex data, configuration, and pipeline issues to identify root causes and permanent fixes. Responsibilities include ticket triage, data investigation, AI-assisted troubleshooting, knowledge-base improvement, customer onboarding, training, documentation, and cross-functional collaboration. The role also helps improve Alloy’s AI support assistant and uses recurring customer issues to drive product and process enhancements.

Leads hands-on content and product marketing across positioning, messaging, competitive narrative, customer proof, SEO/AEO content, organic social, email nurture, sales enablement, and campaign creative. Writes and edits high-converting content, directs AI-assisted workflows using Claude, develops memorable brand campaigns, and collaborates closely with the VP of Marketing in a lean B2B SaaS environment.