Jobs at Alliant Systems

The Support Engineer Level 1 will provide technical support to clients, troubleshoot issues, install software and hardware, document activities, and collaborate with teams.

The Tier 3 Engineer will lead technical projects, handle escalated technical support, audit security environments, and mentor junior engineers.

Provide Level 2 escalation support for US-based customers: administer Windows server and network infrastructure, manage Office 365/Azure services, troubleshoot hardware/software and backups, collaborate on cloud and migration projects, participate in on-call rotation, document procedures, and support security best practices.

Support customer accounts throughout the lifecycle by coordinating onboarding, renewals, meetings, and communications. Maintain records in HubSpot and other systems, prepare reports and contracts, assist account expansion efforts, and collaborate with Client Success Managers and cross-functional teams to improve customer engagement and operational efficiency.