Jobs at Allegacy Financial

Provides first-line technical support to internal credit union personnel by answering support requests, logging tickets, troubleshooting hardware, software, operating systems, and network issues, and escalating unresolved problems. Maintains ticket documentation, monitors open calls, prepares reports, updates the knowledgebase, installs hardware and software, supports IT projects, and tracks inventory needs. Requires strong customer service, communication, troubleshooting, and problem-solving skills.

Supports cybersecurity risk assessments, compliance activities, policy administration, security awareness, audit preparation, and program documentation. The role tracks remediation items, assists with vendor risk assessments, reviews security requests, maintains inventories of risks and controls, documents incidents, and prepares cybersecurity metrics and reporting. It requires foundational cybersecurity, risk management, governance, policy, and regulatory compliance knowledge, along with strong communication, organization, documentation, and collaboration skills.

The People Operations Manager owns HR operational infrastructure, including process design, HRIS administration, workflow automation, employee lifecycle service delivery, and case management. The role analyzes workforce and service data to identify process gaps, improve efficiency, support digital transformation, and enhance employee experience. Responsibilities include managing HR system enhancements, coordinating compensation-related workflows, optimizing onboarding and transactions, and partnering with HR leaders and cross-functional stakeholders.

Supports commercial lenders through financial statement analysis, cash flow projections, loan underwriting, risk grading, loan structuring, and industry research. Identifies problem loans, monitors special assets, develops exit strategies, maintains accurate loan documentation, and ensures compliance with NCUA regulations, lending policies, and BSA training requirements. Also helps refine underwriting tools, supports regulatory examinations, mentors lending staff, and represents the credit union in community and professional organizations.

Perform financial, statistical and asset/liability analyses; build budgets, projections and profitability models; conduct variance and trend analysis; prepare management and board reports and presentations; partner with cost center owners; monitor KPIs; apply data-mining to unstructured data as needed; manage special projects.

Lead marketing strategy and integrated campaigns to drive member acquisition, deposit growth, and engagement. Partner cross-functionally to build growth plans, create campaign briefs, set KPIs, analyze performance with analytics teams, and optimize multi-channel execution across digital, paid, email, branch, and content.

The Payment Operations Manager oversees and manages the Payments Operations team, ensuring efficient payment services, compliance, risk management, and fostering team development within the Credit Union.

Responsible for accounting and reporting functions, ensuring timely financial statements, improving processes, and leading accounting staff while addressing complex issues.

The Fraud Manager oversees fraud prevention and detection operations, managing alerts, conducting investigations, and coordinating with internal and external partners to minimize fraud losses.

Conduct initial reviews of fraud alerts from internal systems and Financial Centers, assess account activity for suspicious behavior, document findings, escalate cases for further investigation, support reporting and prevention efforts, and collaborate with internal teams to maintain confidentiality and improve processes.