Teams at Allegacy Financial

Provides first-line technical support to internal credit union personnel by answering support requests, logging tickets, troubleshooting hardware, software, operating systems, and network issues, and escalating unresolved problems. Maintains ticket documentation, monitors open calls, prepares reports, updates the knowledgebase, installs hardware and software, supports IT projects, and tracks inventory needs. Requires strong customer service, communication, troubleshooting, and problem-solving skills.

Supports cybersecurity risk assessments, compliance activities, policy administration, security awareness, audit preparation, and program documentation. The role tracks remediation items, assists with vendor risk assessments, reviews security requests, maintains inventories of risks and controls, documents incidents, and prepares cybersecurity metrics and reporting. It requires foundational cybersecurity, risk management, governance, policy, and regulatory compliance knowledge, along with strong communication, organization, documentation, and collaboration skills.

The People Operations Manager owns HR operational infrastructure, including process design, HRIS administration, workflow automation, employee lifecycle service delivery, and case management. The role analyzes workforce and service data to identify process gaps, improve efficiency, support digital transformation, and enhance employee experience. Responsibilities include managing HR system enhancements, coordinating compensation-related workflows, optimizing onboarding and transactions, and partnering with HR leaders and cross-functional stakeholders.