Teams at Align Technology

Responds to customer inquiries, complaints, and requests through phone, email, and mail; routes issues, documents contacts, monitors service trends, and supports treatment status and sales follow-up. Assists clinical, sales, and marketing teams with appointment setup, database updates, guest logistics, payment processing, materials preparation, and training. Maintains knowledge of orthodontic concepts, company processes, and product information while meeting service quality and performance metrics.

Manages national dental service organization accounts by driving sales growth, market share, quotas, and strategic initiatives. Builds executive customer relationships, implements sales strategies, develops forecasts and plans, coordinates cross-functional teams, and supports product positioning for orthodontic and digital impression solutions. The role requires B2B and national account sales experience, strong business acumen, project management skills, and 50%–60% travel across the Southwest region.

The Sales Training Manager develops, facilitates, and evaluates scalable onboarding and continuing education programs for sales associates and new hires. Responsibilities include partnering with sales leadership and subject matter experts, maintaining training curricula, delivering in-person and virtual instruction, applying instructional design, managing training projects, and using KPIs and learning analytics to measure effectiveness. The role also serves as a strategic stakeholder partner and supports continuous process improvement.