Jobs at Algolia

Manage and grow a portfolio of enterprise customers by driving renewals, adoption, and expansion. Build trusted stakeholder relationships, execute account plans, lead commercial negotiations, monitor account health and usage, and collaborate cross-functionally to deliver scalable, value-driven solutions.

Lead technical pre-sales for Algolia by partnering with Sales to demo the product, run POCs, build prototypes/integrations using Algolia APIs, qualify customer goals, respond to RFPs, and transition accounts to post-sales. Advocate customer needs to Product and Engineering, produce technical content, and enable internal teams while supporting customer adoption and success.

As a Customer Success Engineer, you will ensure customer adoption of Algolia's search platform through technical onboarding, solution design, and ongoing support, while collaborating with customers and internal teams to drive technical excellence.

Partner with customers to drive adoption of Algolia's search platform through technical onboarding, solution design, workshops, hands-on implementation, documentation, and cross-functional escalation to ensure long-term customer success.

Lead and grow a team of ~6 Solutions Engineers across UK, Ireland, Nordics, and Benelux. Drive technical wins in pre-sales, coach SEs, own technical evaluation through close, partner with Sales, Product, and Customer Success, recruit and ramp hires, and use AI and demo engineering to improve productivity and ROI.

As a Senior Software Engineer at Algolia, you will enhance user experiences, mentor engineers, design scalable solutions, and collaborate with cross-functional teams to improve product growth and quality.

Work with sales to deliver technical pre-sales support: technical discovery, demos, POCs, and RFP responses. Advocate customer needs to product and engineering, create technical content, and enable smooth handoffs to post-sales teams. Build prototypes with APIs and demonstrate product fit to technical and non-technical stakeholders.

Pre-sales technical lead partnering with Sales to demonstrate product fit, run technical discovery, deliver demos and POCs, prototype with APIs, respond to RFPs, and relay customer feedback to Product and Engineering to ensure successful adoption and onboarding.

Own operational health, governance, and integrity of GTM customer and prospect data across Salesforce, Marketo, Demandbase and integrated systems. Implement data quality programs, manage enrichment and integrations, troubleshoot sync failures, support segmentation and reporting, document standards, and enable scalable automation and AI workflows to support Marketing, Sales, Customer Success, and Analytics.

Serve as the primary technical advisor for partner ecosystem across EMEA, delivering partner enablement, presales support, solution validation, technical onboarding, demos, and relationship management to drive partner-sourced revenue and ensure partner solutions follow Algolia best practices.

As a Software Engineer for Algolia, you will design and develop libraries for the Metis system, manage operations, and collaborate on resolving issues in distributed systems.

As a Senior Software Engineer, you will design and develop the Metis system, ensuring operational integrity and quality, while addressing challenges in distributed systems and collaborating with teams.

Manage and grow post-go-live customer relationships by driving adoption, delivering product training, advising on technical implementation with Solutions Architects, identifying churn risks and expansion opportunities, documenting ROI, resolving account issues, and tracking key account metrics to ensure retention and growth.

Manage and execute Algolia's social media strategy across LinkedIn, Twitter, Facebook, Instagram and YouTube. Produce and publish copy, imagery, and video; oversee employee advocacy and employer-brand platforms; run social listening and engagement; support executive social presence; measure performance and maintain consistent brand identity across channels while coordinating with marketing, creative, HR, and developer relations.

Produce, shoot, edit, and publish social-first video across TikTok, Instagram Reels, YouTube Shorts, LinkedIn, and other channels. Own YouTube strategy, repurpose long-form Academy content, write social copy, monitor trends and community engagement, track basic performance metrics, manage the social calendar, and collaborate with cross-functional teams. Travel up to 20%.

Qualify inbound leads and proactively outbound to target enterprise accounts to build qualified pipeline. Work closely with Account Executives, Marketing, Sales Ops and Partners, use Salesforce and other tools to manage activity, attend events, and support ABM and demand generation to drive opportunities into the sales funnel.

Own post-go-live customer relationships to drive adoption, retention and expansion. Deliver product training, provide proactive optimisation recommendations, track account metrics, identify churn risk, collaborate with AEs and Solutions Architects to solve technical issues, document ROI, and act as the customer advocate internally.

Lead multiple engineering teams to deliver scalable, reliable AI search and discovery products. Own delivery, execution, and operational excellence; coach engineering managers; shape roadmaps with Product and Design; drive system design, scalability, and performance; and contribute to senior technology leadership and organizational planning.

Qualify inbound leads and proactively outbound to target enterprise accounts to build qualified pipeline. Collaborate with Account Executives, Marketing, Sales Ops, and Partners; use Salesforce and prospecting tools to track activity, personalize outreach, and progress accounts through the buying journey. Attend events as needed and support ABM/demand generation efforts to drive opportunities into the sales pipeline.

Manage a portfolio of APAC customers to drive adoption, retention, and expansion of Algolia. Build consultative relationships, run business reviews, coordinate with Solutions Architects and Sales, identify risks and upsell opportunities, document ROI, and act as the voice of the customer to improve product and processes.