Teams at Algolia

Lead complex customer onboarding programs from sales handoff through production launch. Define implementation plans, governance, milestones, dependencies, risks, and success criteria while coordinating customers, architects, consultants, engineers, and implementation partners. Advise on AI Search, APIs, data, integrations, and technical trade-offs; manage escalations and executive communication; oversee post-launch transitions; and improve onboarding methodologies, tooling, playbooks, and mentoring across the Engagement Management Practice.

Prospect and generate qualified pipeline within strategic accounts through highly personalized, multi-channel outreach. Research account priorities, technology stacks, buying triggers, and search or discovery gaps to develop tailored points of view. Partner with Strategic Account Executives, Marketing, and ABM teams on account strategies, events, and campaigns. Maintain accurate Salesforce activity records, share successful tactics, and contribute to sales development initiatives.

Provide technical support to developers using Algolia across web and mobile stacks. Troubleshoot customer issues through web and email, submit bug reports, collaborate with product and engineering teams, contribute to knowledge bases, and improve support processes. The role requires web development, REST API, database, and programming-language knowledge, strong communication skills, ticket prioritization, and participation in an on-call rotation.