Jobs at Aldridge

Provides technical support for client systems in an MSP environment. Responsibilities include resolving end-user issues, managing Active Directory accounts and permissions, troubleshooting printers, email, applications, workstations, and laptops, handling onboarding and offboarding, documenting tickets, and maintaining user satisfaction. The role is hybrid, requires up to 50% travel within the territory, and involves occasional lifting of 25 pounds.

Leads Aldridge’s security strategy, client-facing vCISO advisory practice, compliance consulting, security solution direction, presales support, and SOC oversight. Establishes security standards, evaluates tools and partners, manages major incident escalation, reports risk and performance to leadership, and owns hiring, development, and the internal security program. Requires executive communication, revenue partnership, compliance expertise, and accountability for managed detection and response outcomes.

Provide end-user technical support including Active Directory management, workstation builds, printer and email troubleshooting, application assistance, new user onboarding/offboarding, and ticket management; meet utilization goals and occasionally travel onsite (up to 50%).

Generate qualified appointments and MRR by prospecting (calls, emails, social), researching with ZoomInfo, and using HubSpot to track leads. Qualify prospects, set meetings with decision-makers, coordinate handoffs to Account Executives, attend networking events, and maintain sales process and accurate CRM records.

Serve as the primary liaison for a portfolio of clients, monitor account health, lead update and planning meetings, support roadmap alignment and upsell opportunities, coordinate service lifecycles and internal teams, maintain CRM and documentation, and drive client satisfaction and performance visibility.

Execute technical project tasks (O365 migrations, server builds, network and security deployments), troubleshoot independently, communicate with clients, update documentation, collaborate with PMs, and mentor junior engineers.

Manage a portfolio of MSP client accounts as the liaison between technical teams and executive sponsors. Own account health, lead update and planning meetings, support roadmapping and upsell identification, maintain CRM and documentation, coordinate internal teams for delivery, and provide proactive communication and performance visibility.

Hunt and close new-business opportunities for an MSP, selling managed IT, cybersecurity, cloud, and consulting services. Build relationships, prospect, deliver proposals and presentations, negotiate contracts, attend industry events, and ensure smooth handoffs to internal teams while tracking activities in CRM.