Teams at AlDar Properties

Leads customer experience performance monitoring and improvement across business units. Analyzes CX data, NPS, CSAT, SLAs, surveys, and customer feedback to identify pain points and recommend improvements. Develops CX strategies, standards, SOPs, guidance materials, and omnichannel communications while supporting customer-centric culture, engagement, satisfaction, and retention goals.

Leads the EPMO’s AI transformation and manages high-impact strategic projects and programs. Responsibilities include building AI agents and automated workflows, establishing project governance frameworks, managing milestones, dependencies, risks, change requests, quality assurance, reporting, and stakeholder alignment. The role also supports strategic initiatives, conducts analysis, and drives adoption, data governance, and continuous improvement of AI tools across the organization.

Leads the design, development, and scaling of enterprise business intelligence capabilities. Personally builds executive Tableau dashboards, architects governed self-service analytics, develops dimensional data models, and establishes BI standards, semantic layers, and metric frameworks. Uses advanced SQL and Python for transformations and analytics automation. Mentors BI developers, drives dashboard adoption and data literacy, and serves as the technical authority for BI architecture, governance, performance, and trusted enterprise reporting.