Jobs at Alchemer

Provide timely technical and non-technical customer support by phone, email, social media, and web-based tools. Diagnose and resolve issues, escalate complex problems, support internal application users, meet service metrics, participate in product testing, become a subject matter expert in survey tools, and join an approximately quarterly on-call rotation.

Build and maintain full-stack analytics and data visualization products, contributing to architecture, APIs, data pipelines, query optimization, front-end experiences, and AI/ML capabilities. Own initiatives from concept through production, improve reliability and performance, collaborate with product and UX teams, contribute to CI/CD, mentor engineers, and establish technical standards across the organization.

Drive bookings by prospecting and winning new logos while expanding existing accounts. Engage senior buyers, manage full sales cycles, hit activity and revenue targets, use CRM and sales technologies, collaborate cross-functionally, and maintain accurate forecasting and pipeline management.

Sell Alchemer’s SaaS survey and data-insights platform by prospecting, winning new logos, and growing existing accounts. Manage territory activities, hit call/meeting and revenue targets, use Salesforce/CRM for pipeline and forecasting, collaborate cross-functionally, and engage senior/C-level buyers through complex sales cycles.

Manage a portfolio of SaaS customers throughout onboarding, adoption, value realization, renewals, and expansion. Own renewal forecasting, customer health metrics, executive business reviews, and adoption programs. Serve as a strategic advisor, identify workflow improvements, support change management, and partner with Sales on upsell opportunities. Maintain customer satisfaction and retention while managing multiple projects and presenting solutions to enterprise stakeholders.

Lead technical pre-sales activities including discovery, solution architecture, demos, PoCs, risk identification, RFP/security responses, and handoffs. Advise on integrations, APIs, data workflows, security, and analytics while mentoring junior engineers and collaborating with Product, Engineering, and Customer Success to drive enterprise wins.