Teams at Alchemer

Provide timely technical and non-technical customer support by phone, email, social media, and web-based tools. Diagnose and resolve issues, escalate complex problems, support internal application users, meet service metrics, participate in product testing, become a subject matter expert in survey tools, and join an approximately quarterly on-call rotation.

Build and maintain full-stack analytics and data visualization products, contributing to architecture, APIs, data pipelines, query optimization, front-end experiences, and AI/ML capabilities. Own initiatives from concept through production, improve reliability and performance, collaborate with product and UX teams, contribute to CI/CD, mentor engineers, and establish technical standards across the organization.

Drive bookings by prospecting and winning new logos while expanding existing accounts. Engage senior buyers, manage full sales cycles, hit activity and revenue targets, use CRM and sales technologies, collaborate cross-functionally, and maintain accurate forecasting and pipeline management.