Jobs at Alaska Communications Systems Holdings, Inc.

Leads managed IT service support for external clients by overseeing ticket escalations, coaching technicians, monitoring queues, managing vendors, troubleshooting systems, reviewing project handoffs, maintaining technical documentation, and advising on client solutions. Participates in an on-call rotation and supports knowledge management, remote monitoring, and professional services automation systems.

Supports end-to-end procurement for construction, engineering, and professional services. Leads RFP, RFQ, and RFI development; drafts statements of work; coordinates vendor evaluations and cross-functional reviews; tracks contracts, purchase orders, milestones, and compliance documentation. Partners with Engineering, Legal, Finance, and Purchasing, conducts market research, advises stakeholders, improves procurement workflows, and uses AI-enabled tools for sourcing, documentation, reporting, and vendor analysis.

Designs, deploys, maintains, and supports carrier-grade voice infrastructure, including MetaSwitch, SS7 networks, switching platforms, SBCs, VoIP services, fraud-management systems, and E911/PSAP systems. Responsibilities include troubleshooting complex voice networks, call-routing architecture, performance monitoring, outage investigations, security hardening, regulatory compliance, lifecycle planning, documentation, and participation in 24/7 support rotations.

Designs, deploys, maintains, and supports telecommunications infrastructure, including TDM switches, VoIP platforms, SS7 signaling, and E911 systems. Installs and configures network equipment, troubleshoots infrastructure, manages servers and backups, monitors performance, maintains security, and supports call routing. Provides 24/7 operational support, documents resolutions, manages multiple activities, and trains users on relevant platforms and applications.

Supports the Controller with telecom accounting operations, financial close, GAAP reporting, audits, SOX controls, regulatory compliance, budgeting, forecasting, and financial analysis. Oversees accounting for network infrastructure, IRUs, dark fiber, leases, capital projects, revenue, and telecom assets. Supervises accounting staff, reviews reconciliations and workpapers, supports control remediation, and partners with operational teams to ensure accurate reporting and compliance.

Directs telecommunications network infrastructure planning, engineering, design, records accuracy, and lifecycle stewardship. Owns Layer 1 outside and inside plant infrastructure, including fiber routes, ducts, conduits, facilities, DC power, racks, capacity, and records. Coordinates Layer 2 and Layer 3 planning with IP engineering and network architects, aligning physical infrastructure with routing, transport, resiliency, growth, capital, and service delivery priorities. Develops budgets, forecasts, business cases, and implementation-ready plans while resolving infrastructure constraints.

Administers and governs telecommunications product catalog systems, including product setup, pricing, packaging, service attributes, and availability rules. Translates business requirements into configurations, tests and deploys catalog changes, resolves data and system issues, and maintains documentation. Provides product performance reporting and analysis to support strategy and operational decisions. Partners with Product Managers, IT, Sales, Support, vendors, and other stakeholders on catalog platform implementation, testing, transformation, and ongoing support.