Teams at Alaska Communications Systems Holdings, Inc.

Leads managed IT service support for external clients by overseeing ticket escalations, coaching technicians, monitoring queues, managing vendors, troubleshooting systems, reviewing project handoffs, maintaining technical documentation, and advising on client solutions. Participates in an on-call rotation and supports knowledge management, remote monitoring, and professional services automation systems.

Supports end-to-end procurement for construction, engineering, and professional services. Leads RFP, RFQ, and RFI development; drafts statements of work; coordinates vendor evaluations and cross-functional reviews; tracks contracts, purchase orders, milestones, and compliance documentation. Partners with Engineering, Legal, Finance, and Purchasing, conducts market research, advises stakeholders, improves procurement workflows, and uses AI-enabled tools for sourcing, documentation, reporting, and vendor analysis.

Designs, deploys, maintains, and supports carrier-grade voice infrastructure, including MetaSwitch, SS7 networks, switching platforms, SBCs, VoIP services, fraud-management systems, and E911/PSAP systems. Responsibilities include troubleshooting complex voice networks, call-routing architecture, performance monitoring, outage investigations, security hardening, regulatory compliance, lifecycle planning, documentation, and participation in 24/7 support rotations.