Jobs at Alaan

Build and deploy production-grade AI applications for financial data extraction, expense automation, intelligent assistants, and customer-facing financial workflows. Responsibilities include prompt management, model orchestration, backend API development, evaluation frameworks, RAG, embeddings, safeguards for sensitive data, production monitoring, and continuous improvement. Collaborate with product, design, data, and engineering teams to deliver practical AI solutions.

Drive new business acquisition among UAE SMEs and mid-market companies. Responsibilities include prospecting through cold calls, LinkedIn, email, and networking; managing the full sales cycle from discovery through closing; building pipeline from scratch; engaging founders and finance teams; meeting revenue targets; and collaborating with product and leadership to improve go-to-market strategy.

Enrich merchant records, extract structured data from invoices, bills, AI logs, and KYC documents, evaluate AI outputs, maintain labeled datasets for model fine-tuning, follow annotation guidelines, and report data-quality issues and progress.

Own the full-cycle B2B sales process across the Middle East, including outbound prospecting, lead qualification, product demonstrations, negotiation, and closing. Build relationships with decision-makers, maintain Salesforce pipeline forecasts, and coordinate customer onboarding and activation with Customer Success. The role requires a hunter mindset, consultative selling abilities, strong communication, and experience in SaaS or technology-driven sales.

Manage end-to-end cross-border and card payment operations by investigating declines, failures, blocks, suspicious activity, disputes, and partner RFIs. Serve as an internal payments support contact, collaborate with external partners, troubleshoot complex issues, escalate when needed, and document knowledge to improve processes and resolution times.

Own strategic enterprise customer relationships from post-sale transition through adoption, integration, retention, renewal, and expansion. Build adoption and mutual action plans, establish MBR/QBR/EBR cadences, develop executive relationships, quantify value realization, lead commercial conversations, cross-sell products, identify expansion opportunities, and relay customer feedback into product strategy.

Design, build, and maintain scalable backend systems, APIs, and database architectures for a fintech platform. Collaborate with frontend and product teams, ensure security and performance, troubleshoot production issues, participate in code reviews, and implement microservices, testing, and CI/CD practices.

As Operations Manager, you will oversee customer onboarding, ensuring a smooth process and compliance with regulatory requirements, while collaborating with sales and support teams.

Own end-to-end customer onboarding for a portfolio, manage integrations, card and admin setup, coordinate cross-functional teams, track activation metrics, and improve implementation playbooks to scale operations.

Monitor and investigate transaction data to detect fraud, build dashboards and models to track risk, refine detection rules and ML models, conduct root-cause analyses, and collaborate with data engineering, product, and compliance to improve fraud prevention.

Own post-sale onboarding and long-term success for strategic enterprise accounts: build adoption plans, drive organization-wide usage and integrations, run governance/business review cadences, surface expansion opportunities, manage renewals, and act as customer advocate to influence product and commercial outcomes.

Serve as the primary customer contact to support fintech/B2B SaaS users, resolve product and expense issues end-to-end, propose customer-specific solutions, escalate appropriately, and work cross-functionally with Design and Engineering to improve product and processes.

Serve as the primary customer contact across WhatsApp, email and phone to resolve product and expense issues, understand customer needs, propose solutions, escalate appropriately, work cross-functionally with Product, Design and Engineering, create product content, and drive continuous improvements in the customer experience.

Manage a high-volume portfolio of post-activation accounts to drive adoption, unlock spend, reduce churn, and grow revenue. Build programmatic, automated lifecycle campaigns and self-serve resources, monitor health signals, act on at-risk accounts, analyze usage data, and feed product insights to improve adoption and expansion.

Own the vision and roadmap for core platform capabilities (IAM, authentication, permissions, user management). Build shared services, APIs, and platform infrastructure; improve reliability and scalability; ensure security and compliance; lead cross-functional execution; and use data to define success metrics and drive improvements.

Lead and scale paid acquisition campaigns for a fintech company, focusing on optimizing budget and improving conversion rates across marketing channels.

As an Account Executive (Hunter), drive growth by sourcing and closing new business opportunities, owning the sales cycle from outreach to deal closure.

As a Sales Development Representative, you'll prospect potential customers through calls and emails, qualify leads, and track sales activities using Salesforce.