Jobs at Alaan

Provides first-line customer support across WhatsApp, email, and phone; understands customer needs, resolves issues, follows up proactively, and recommends solutions. Acts as a product expert and customer advocate, identifies process improvements, escalates when necessary, and collaborates with Design and Engineering to improve the product experience.

Build responsive, scalable, SEO-friendly Webflow websites from Figma and Illustrator designs. Develop custom animations, interactions, CMS architectures, and integrations while optimizing performance, accessibility, and search visibility. Test and debug across browsers and devices, manage dynamic content, and collaborate with designers, marketers, and writers to deliver polished digital experiences.

Create polished visual assets for marketing, brand, growth, product, social media, advertising, campaigns, email, events, landing pages, and digital experiences. Translate briefs, product features, workflows, and complex ideas into engaging visual stories while maintaining Alaan’s visual identity. Collaborate with Marketing, Growth, Product, and Design teams, and experiment with typography, illustration, 3D, motion, photography, and AI-generated visuals.

Full Stack Engineering Intern focused primarily on backend development with Node.js, JavaScript, and TypeScript. Responsibilities include building backend services, RESTful APIs, database schemas and queries, debugging, code reviews, and production feature development. The intern will also contribute to React.js and Next.js frontend work, collaborate with cross-functional teams, and gradually take ownership of increasingly complex engineering tasks.

Lead and mentor backend engineers while designing scalable, secure, high-availability services with Node.js. Own API development, cloud infrastructure across AWS and GCP, event-driven microservices, SQL and NoSQL databases, observability, security, automation, and CI/CD. Partner with product, frontend, and DevOps teams to optimize platform performance and deployment.

Edit social media content, brand videos, performance advertisements, product animations, and short-form videos. The intern will use After Effects and Premiere Pro to create polished edits with effective pacing, kinetic typography, synchronized audio, color grading, and visual storytelling. Responsibilities include adapting existing compositions, repurposing long-form footage, developing engaging hooks, and refining creative work using feedback and campaign insights.

The Account Executive will drive growth by engaging potential clients, conducting product demonstrations, and managing relationships to close sales for Alaan's expense management platform.

Drive new business acquisition among UAE SMEs and mid-market companies. Responsibilities include prospecting through cold calls, LinkedIn, email, and networking; managing the full sales cycle from discovery through closing; building pipeline from scratch; engaging founders and finance teams; meeting revenue targets; and collaborating with product and leadership to improve go-to-market strategy.

Supports the Legal team across commercial, corporate, regulatory, and legal operations matters for a GCC fintech business. Responsibilities include contract administration, routine document drafting, legal records and repository management, corporate and regulatory filings, deadline tracking, legal research, workflow coordination, approvals, and cross-functional stakeholder support. The role handles confidential information and escalates substantive or non-standard legal matters to qualified lawyers.

Lead cross-functional strategy and operations projects, transform ambiguous problems into actionable plans, identify and resolve operational bottlenecks, and build scalable systems, dashboards, SOPs, and operating rhythms. The role partners with Product, Sales, Customer Success, and Growth, using analysis and research to support decisions and improve organizational effectiveness.

Support Alaan’s GCC legal operations across commercial contracting, contract lifecycle management, legal process automation, regulatory compliance, corporate governance, and cross-functional legal guidance. The role involves drafting and reviewing MSAs, NDAs, DPAs, vendor and partnership agreements, maintaining legal workflows and templates, and supporting Sales, Product, Marketing, and Operations in a fast-growing fintech environment.

Own a high-volume portfolio of activated accounts, driving adoption, spend growth, cross-sell opportunities, renewals, and graduation. Use automation, lifecycle campaigns, health signals, and usage data to identify risks and opportunities, deploy targeted interventions, prevent churn, and provide product feedback. The role requires commercial judgment, strong data literacy, and experience managing customer success or account portfolios at scale.

Build and deploy production-grade AI applications for financial data extraction, expense automation, intelligent assistants, and customer-facing financial workflows. Responsibilities include prompt management, model orchestration, backend API development, evaluation frameworks, RAG, embeddings, safeguards for sensitive data, production monitoring, and continuous improvement. Collaborate with product, design, data, and engineering teams to deliver practical AI solutions.

Enrich merchant records, extract structured data from invoices, bills, AI logs, and KYC documents, evaluate AI outputs, maintain labeled datasets for model fine-tuning, follow annotation guidelines, and report data-quality issues and progress.

Manage end-to-end cross-border and card payment operations by investigating declines, failures, blocks, suspicious activity, disputes, and partner RFIs. Serve as an internal payments support contact, collaborate with external partners, troubleshoot complex issues, escalate when needed, and document knowledge to improve processes and resolution times.

Own strategic enterprise customer relationships from post-sale transition through adoption, integration, retention, renewal, and expansion. Build adoption and mutual action plans, establish MBR/QBR/EBR cadences, develop executive relationships, quantify value realization, lead commercial conversations, cross-sell products, identify expansion opportunities, and relay customer feedback into product strategy.

Design, build, and maintain scalable backend systems, APIs, and database architectures for a fintech platform. Collaborate with frontend and product teams, ensure security and performance, troubleshoot production issues, participate in code reviews, and implement microservices, testing, and CI/CD practices.

As Operations Manager, you will oversee customer onboarding, ensuring a smooth process and compliance with regulatory requirements, while collaborating with sales and support teams.

Own end-to-end customer onboarding for a portfolio, manage integrations, card and admin setup, coordinate cross-functional teams, track activation metrics, and improve implementation playbooks to scale operations.

Monitor and investigate transaction data to detect fraud, build dashboards and models to track risk, refine detection rules and ML models, conduct root-cause analyses, and collaborate with data engineering, product, and compliance to improve fraud prevention.