Jobs at Alaan

Serve as the primary customer contact to support fintech/B2B SaaS users, resolve product and expense issues end-to-end, propose customer-specific solutions, escalate appropriately, and work cross-functionally with Design and Engineering to improve product and processes.

Serve as the primary customer contact across WhatsApp, email and phone to resolve product and expense issues, understand customer needs, propose solutions, escalate appropriately, work cross-functionally with Product, Design and Engineering, create product content, and drive continuous improvements in the customer experience.

The role involves supporting customers, addressing their needs, improving product experience, and providing technical knowledge. It requires building relationships and ensuring customer satisfaction while collaborating with cross-functional teams.

The Product Designer at Alaan will own the user experience, creating intuitive UX flows, collaborating closely with teams, and shaping product design based on user feedback and data-driven decisions.

As a Product Operations Specialist at Alaan, you will engage with customers to enhance their experience, provide technical support, and collaborate with teams to improve products.

Manage a high-volume portfolio of post-activation accounts to drive adoption, unlock spend, reduce churn, and grow revenue. Build programmatic, automated lifecycle campaigns and self-serve resources, monitor health signals, act on at-risk accounts, analyze usage data, and feed product insights to improve adoption and expansion.

Create visual assets for digital and print across social, events, web, performance ads, and motion graphics. Work with marketing to execute design projects, maintain brand consistency, and produce motion graphic content. This role is not UX/UI focused.

Own the vision and roadmap for core platform capabilities (IAM, authentication, permissions, user management). Build shared services, APIs, and platform infrastructure; improve reliability and scalability; ensure security and compliance; lead cross-functional execution; and use data to define success metrics and drive improvements.

Lead and scale paid acquisition campaigns for a fintech company, focusing on optimizing budget and improving conversion rates across marketing channels.

The Account Executive will drive growth by engaging potential clients, conducting product demonstrations, and managing relationships to close sales for Alaan's expense management platform.

As an Account Executive (Hunter), drive growth by sourcing and closing new business opportunities, owning the sales cycle from outreach to deal closure.

As a Sales Development Representative, you'll prospect potential customers through calls and emails, qualify leads, and track sales activities using Salesforce.

Own end-to-end customer onboarding for a portfolio, manage integrations, card and admin setup, coordinate cross-functional teams, track activation metrics, and improve implementation playbooks to scale operations.

Support GTM strategy and execution by building reporting frameworks, tracking goals, driving cross-functional projects, improving operating rhythms, enabling revenue intelligence, and embedding AI-driven automation to streamline workflows.

Design, build, and maintain scalable backend systems, APIs, and database architectures for a fintech platform. Collaborate with frontend and product teams, ensure security and performance, troubleshoot production issues, participate in code reviews, and implement microservices, testing, and CI/CD practices.

As Operations Manager, you will oversee customer onboarding, ensuring a smooth process and compliance with regulatory requirements, while collaborating with sales and support teams.

Monitor and investigate transaction data to detect fraud, build dashboards and models to track risk, refine detection rules and ML models, conduct root-cause analyses, and collaborate with data engineering, product, and compliance to improve fraud prevention.

Own post-sale onboarding and long-term success for strategic enterprise accounts: build adoption plans, drive organization-wide usage and integrations, run governance/business review cadences, surface expansion opportunities, manage renewals, and act as customer advocate to influence product and commercial outcomes.

Drive new business acquisition across UAE SMEs and mid-market firms: prospect, build pipeline, engage CFOs/finance leaders, negotiate and close deals, exceed revenue targets, and coordinate onboarding and compliance.

As a UX Research Intern, you'll handle research operations, participant recruitment, qualitative research sessions, and support synthesis of findings while learning in a fast-paced environment.