Teams at airSlate

Handle complex technical support cases for enterprise and Tier 1 accounts, lead client calls, troubleshoot SignNow web platform issues, integrations, and workflows, and collaborate with Sales, Customer Success, Engineering, and Product teams on escalations. Document bugs and feature requests, manage cases within SLA requirements, and maintain clear customer communication throughout resolution.

Lead development of payment and billing systems, including payment gateway integrations, experiments, reliability and security improvements, production support, and technical direction. Mentor and manage team members through 1:1s and development plans, collaborate with Product and Growth, and own features from scoping through delivery. The role requires strong PHP backend expertise, high-load architecture and testing experience, and familiarity with payment systems and modern DevOps tools.

Own a self-serve SaaS product track from strategy and discovery through roadmap, delivery, experimentation, and outcomes. Conduct customer and data-led discovery, prioritize investments, define KPIs, run A/B tests, and partner with design and engineering to ship incremental improvements. Collaborate across marketing, support, data, and adjacent products. The role requires product-led growth experience, strong analytical and experimentation skills, and experience delivering AI features into real user workflows.