Teams at airSlate

Handle complex technical support cases for enterprise and Tier 1 accounts, lead client calls, troubleshoot SignNow web platform issues, integrations, and workflows, and collaborate with Sales, Customer Success, Engineering, and Product teams on escalations. Document bugs and feature requests, manage cases within SLA requirements, and maintain clear customer communication throughout resolution.

Own the vision, strategy, roadmap, and end-to-end development of AI-native agreement experiences for SignNow. Lead customer discovery, product validation, prototyping, technical trade-off evaluation, launch, adoption, and continuous improvement. Partner with engineering, design, data, and go-to-market teams to build reliable, transparent agentic workflows, define success metrics, prioritize investments, and deliver measurable customer and business impact.

Generate sales pipeline for SignNow, pdfFiller, and airSlate by prospecting mid-market and enterprise accounts through email, phone, and social channels. Qualify inbound leads, conduct discovery calls, book sales-accepted meetings, and maintain accurate Salesforce and Outreach records. Partner with Account Executives and Marketing, provide lead and campaign feedback, and support outbound sales across regulated industries.