Manager, Technical & Services

Owns the management, oversight, and continuous improvement of aircraft technical services, engineering standards, and airworthiness compliance.

Accountable for ensuring all fleet maintenance programs, engineering orders, and modifications comply strictly with Civil Aviation Authority of Malaysia (CAAM) regulations and manufacturer specifications.

Answerable for fleet reliability, technical dispatch reliability, and the effective control of technical maintenance costs and resources.

Deliver comprehensive engineering policies, procedures, and maintenance programs to support safe and efficient airline operations.

Oversee the management of aircraft airworthiness directives (ADs), service bulletins (Sbs), and structural/avionics modification projects.

Achieve key performance indicators (KPIs) relating to fleet technical dispatch reliability, scheduled maintenance turnaround times, and audit compliance targets.

Monitor fleet health trends, analyze reliability data, and implement corrective or preventive engineering actions.

Support regulatory compliance processes, internal/external quality audits, and technical liaisons with aviation authorities and original equipment manufacturers (OEMs).

Coordinate technical documentation updates, configuration management, and airworthiness records maintenance.

Make independent technical and engineering decisions regarding aircraft airworthiness dispositions, defect rectifications, and maintenance scheduling adjustments.

Grant approvals for minor engineering drawings, maintenance deferments within approved MEL/CAME limits, and routine technical procedures.

Manage assigned departmental budgets, technical service contracts, and engineering software/tooling resources.

Escalate major fleet grounding issues, significant safety hazards, unresolvable airworthiness compliance conflicts, or unbudgeted capital expenditures to higher management.

Backup / Acting: [Insert Designated Deputy, e.g., Senior Engineer / Assistant Manager, Technical Services] acts as the backup during absences.

Delegable Responsibilities: Routine defect evaluations, daily maintenance monitoring, technical coordination meetings, and standard airworthiness record reviews.

Circumstances for Delegation: Planned leave, official business travel, or temporary operational incapacity.

Limitations on Delegation: Cannot delegate final approval authority for major structural modifications, policy changes, budget reallocations, or formal regulatory responses without prior written authorization from the Department Head.

Educational Qualifications: Bachelor’s Degree in Aerospace Engineering, Aeronautical Engineering, Mechanical Engineering, or a related technical discipline.

Certifications or Licenses: Valid CAAM Category A or B Licensed Aircraft Maintenance Engineer (LAME) license, or equivalent internationally recognized ICAO Type II license is highly preferred.

Relevant Experience: Minimum of 8 to 10 years of progressive experience in aircraft maintenance, engineering, or technical services, with at least 3 years in a managerial or supervisory capacity.

Technical Skills: Advanced knowledge of aircraft systems, maintenance planning software, airworthiness regulations, reliability monitoring, and project management.

Competencies, Knowledge, and Behaviors: Strong leadership, analytical problem-solving, effective cross-functional communication, and high integrity.

Regulatory or Industry Requirements: Thorough familiarity with Civil Aviation Regulations (CAR 2016 / Malaysian Aviation Regulations) and aviation safety management systems (SMS).