Jobs at Airalo

Lead the localization and integration of Airalo’s global MVNO core platform across Latin American markets. Translate regulatory and partner requirements into functional specifications, user stories, workflows, acceptance criteria, and engineering deliverables. Coordinate with MNOs, regulators, partners, and core network teams on number portability, voice and SMS routing, lawful interception, reporting, and compliance. Manage country-level dependencies and risks while mentoring analysts and delivery teams and supporting scalable, compliant solution design.

Design and develop scalable PHP backend systems supporting a global travel connectivity platform. Lead distributed systems and service-oriented architecture initiatives, improve performance through caching and database optimization, enforce clean code and testing standards, mentor engineers, and collaborate with Product and DevOps on technical roadmaps. Participate in an on-call rotation to maintain 24/7 service reliability.

Lead the architecture and development of scalable PHP backend systems supporting global traffic. Responsibilities include designing distributed services, advancing service-oriented architecture, enforcing clean code and testing standards, optimizing caching and databases, mentoring engineers, and partnering with Product and DevOps on technical roadmaps. The role includes participation in a paid on-call rotation to maintain 24/7 service reliability.

Design and run data-driven retention strategies and campaigns to reduce churn and increase CLTV. Analyze user behavior, segment customers, execute personalized CRM journeys using tools like Clevertap/Braze/Moengage, run A/B tests, monitor retention metrics, and collaborate cross-functionally to optimize user engagement.

Drive global partnerships growth marketing from strategy and partner selection through campaign activation, measurement, and optimization. Build joint value propositions, GTM plans, distribution strategies, and KPI frameworks with partners. Lead cross-functional execution across marketing, product, legal, finance, data, and communications while developing scalable partnership processes and contributing to the long-term partnerships function.

Own partner acquisition, strategic market mapping, full-cycle enterprise sales, complex B2B and B2B2C negotiations, partnership onboarding, pipeline forecasting, and revenue growth across Mexico and Latin America. Build relationships with C-suite decision-makers, develop ROI-focused business cases, coordinate product integrations, advocate for Airalo within partner ecosystems, and support regional pricing and packaging strategies. The role is remote and requires professional fluency in English and Spanish, residence and work eligibility in Mexico, and travel across the Americas.

Own Airalo’s global brand strategy, roadmap, governance, performance, and launch direction across B2C, B2B, and B2B2C markets. Lead and scale a multidisciplinary international brand team, develop future leaders, manage resourcing, and advise executive and cross-functional stakeholders. Direct creative and agency execution, oversee brand systems and content marketing, and translate brand and category data into growth and action plans across global channels.

Owns partner acquisition, territory mapping, pipeline generation, complex B2B and B2B2C sales cycles, negotiations, deal closing, and partnership onboarding across Mexico and Latin America. Develops executive relationships, communicates ROI and product value, supports co-marketing, coordinates cross-functional integrations, tracks partner performance, forecasts pipeline health, and informs regional pricing and packaging strategies.

Provide broad commercial and regulatory legal support for a global eSIM marketplace: draft, review and negotiate commercial and telecom agreements, advise Product/Commercial/Marketing on contractual and regulatory risk, support data privacy (GDPR) and telecom compliance, maintain contract templates and playbooks, assist corporate governance and coordinate with external counsel.

Lead app-first user acquisition strategy and execution across paid channels, managing a $20M+ budget. Oversee campaign architecture, measurement (including iOS/SKAN), reporting, campaign hygiene, cross-functional partnerships, and present performance insights to senior leadership to drive scalable growth.

Design, maintain, and optimize HLR/HSS/UDM subscriber templates and roaming logic. Lead Full MVNO profile deployments, collaborate with roaming partners and system integrators, define HLR/HSS KPIs, and troubleshoot signalling using Wireshark and roaming platforms.

Lead finance modernization including ERP ownership (design, data migration, cutover), process redesign and automation across O2C/P2P/R2R/FP&A, controllership and SOX-lite readiness, standardized reporting and driver-based forecasting, and program/change management to embed AI, drive adoption, and report progress to leadership and Audit & Risk Committee.

Lead a global engineering and QA team building, integrating, testing, and commissioning Full MVNO core systems. Own mobile core architecture across subscriber databases, packet core, signalling, voice, VoLTE, SMS, messaging, number portability, regulatory compliance, and emergency routing. Coordinate host MNO integrations, automated testing, service readiness, operational reviews, troubleshooting, and handover to the 24/7 Run team. Participate in the on-call rotation.

Build and own pricing data science capabilities, including demand and elasticity models, forecasting, willingness-to-pay models, pricing optimization, experimentation, and causal analysis. Deploy and monitor machine learning systems, establish governed pricing metrics, and partner with Commercial, Finance, and Product to improve margin and revenue. Set analytical standards for pricing decisions and build reusable analytical capabilities.

Lead the regional adaptation and integration of Airalo’s global MVNO core platform. Translate telecom regulations and partner requirements into functional specifications, workflows, user stories, acceptance criteria, and engineering tasks. Define requirements for number portability, voice and SMS routing, lawful interception, reporting, and compliance integrations. Coordinate MNOs, regulators, partners, legal, product, and engineering teams while managing country-specific dependencies and mentoring solution analysts and delivery teams.

Lead localized adaptation and integration of a Global MVNO Core. Translate regulatory mandates into functional requirements, run discovery with MNOs/regulators, define workflows, acceptance criteria, and data/reporting requirements, and mentor teams to ensure compliant, scalable implementations.

Build and lead Airalo's procurement function: create procurement policy and governance, own category strategies for networks, marketing, and IT/SaaS, run strategic sourcing and high-value negotiations, manage supplier contracts and renewals, embed PO/PR and P2P processes into the ERP, and deliver validated savings and controls while partnering across Finance and business functions.

Lead global product positioning, go-to-market strategy, and lifecycle marketing for Airalo. Drive launches, cross-functional enablement, customer insights, adoption, and monetization while equipping Growth, CRM, Partnerships, and Support with messaging, training, and launch materials.

As the Customer Retention Director, you will own and drive retention strategies across CRM, Product, and Data to enhance user engagement and value for Airalo's customers.

Lead Airalo's APAC partnerships across Strategic Partnerships, Affiliate Marketing, Channel Sales and Corporate Sales. Build and manage a high-performing partnerships team, define regional strategy and OKRs, negotiate and maintain large partner relationships, collaborate with Product and Engineering to shape partner products, streamline SOPs, and represent Airalo at APAC industry events.