Jobs at Airalo

Designs and operates global telecom core network infrastructure, including data center networks, WAN strategy, GRX/IPX interconnects, roaming integrations, and mobile network elements. Troubleshoots signaling and user-plane transport, optimizes the core network, supports deployments and performance improvements, trains teams, and coordinates with platform, operations, vendors, and roaming partners.

Owns host mobile network operator partnerships and market launches for Airalo’s MVNO operations. Responsibilities include identifying and negotiating wholesale agreements, developing business cases, supporting regulatory approvals, coordinating technical integrations, managing launch readiness, overseeing post-launch service performance, reconciling invoices, analyzing traffic and margins, and renegotiating commercial terms. The role requires strong mobile telecommunications, MVNO architecture, commercial negotiation, financial modeling, regulatory, and service management expertise, with occasional international travel.

Lead Growth forecasting, planning, and operating cadence; allocate budget across regions/channels using CAC/LTV and ROI; partner with Data, Finance, Product and Brand to translate analytics into decisions; run regional deep dives, scenario planning, and cross-functional projects to improve growth efficiency and execution.

Lead the research and design organization across Airalo’s consumer and B2B products. Set design strategy, unify product experiences, own brand expression within the product, and establish scalable design systems, accessibility standards, quality processes, and career frameworks. Partner with Product and Marketing, use research to shape the roadmap, develop design leaders, and build the team needed to support the company’s growth.

Lead the localization and integration of Airalo’s global MVNO core platform across Latin American markets. Translate regulatory and partner requirements into functional specifications, user stories, workflows, acceptance criteria, and engineering deliverables. Coordinate with MNOs, regulators, partners, and core network teams on number portability, voice and SMS routing, lawful interception, reporting, and compliance. Manage country-level dependencies and risks while mentoring analysts and delivery teams and supporting scalable, compliant solution design.

Design and develop scalable PHP backend systems supporting a global travel connectivity platform. Lead distributed systems and service-oriented architecture initiatives, improve performance through caching and database optimization, enforce clean code and testing standards, mentor engineers, and collaborate with Product and DevOps on technical roadmaps. Participate in an on-call rotation to maintain 24/7 service reliability.

Lead the architecture and development of scalable PHP backend systems supporting global traffic. Responsibilities include designing distributed services, advancing service-oriented architecture, enforcing clean code and testing standards, optimizing caching and databases, mentoring engineers, and partnering with Product and DevOps on technical roadmaps. The role includes participation in a paid on-call rotation to maintain 24/7 service reliability.

Own partner acquisition, strategic market mapping, full-cycle enterprise sales, complex B2B and B2B2C negotiations, partnership onboarding, pipeline forecasting, and revenue growth across Mexico and Latin America. Build relationships with C-suite decision-makers, develop ROI-focused business cases, coordinate product integrations, advocate for Airalo within partner ecosystems, and support regional pricing and packaging strategies. The role is remote and requires professional fluency in English and Spanish, residence and work eligibility in Mexico, and travel across the Americas.

Own Airalo’s global brand strategy, roadmap, governance, performance, and launch direction across B2C, B2B, and B2B2C markets. Lead and scale a multidisciplinary international brand team, develop future leaders, manage resourcing, and advise executive and cross-functional stakeholders. Direct creative and agency execution, oversee brand systems and content marketing, and translate brand and category data into growth and action plans across global channels.

Owns partner acquisition, territory mapping, pipeline generation, complex B2B and B2B2C sales cycles, negotiations, deal closing, and partnership onboarding across Mexico and Latin America. Develops executive relationships, communicates ROI and product value, supports co-marketing, coordinates cross-functional integrations, tracks partner performance, forecasts pipeline health, and informs regional pricing and packaging strategies.

Lead app-first user acquisition strategy and execution across paid channels, managing a $20M+ budget. Oversee campaign architecture, measurement (including iOS/SKAN), reporting, campaign hygiene, cross-functional partnerships, and present performance insights to senior leadership to drive scalable growth.

Design, maintain, and optimize HLR/HSS/UDM subscriber templates and roaming logic. Lead Full MVNO profile deployments, collaborate with roaming partners and system integrators, define HLR/HSS KPIs, and troubleshoot signalling using Wireshark and roaming platforms.

Lead finance modernization including ERP ownership (design, data migration, cutover), process redesign and automation across O2C/P2P/R2R/FP&A, controllership and SOX-lite readiness, standardized reporting and driver-based forecasting, and program/change management to embed AI, drive adoption, and report progress to leadership and Audit & Risk Committee.

Lead a global engineering and QA team building, integrating, testing, and commissioning Full MVNO core systems. Own mobile core architecture across subscriber databases, packet core, signalling, voice, VoLTE, SMS, messaging, number portability, regulatory compliance, and emergency routing. Coordinate host MNO integrations, automated testing, service readiness, operational reviews, troubleshooting, and handover to the 24/7 Run team. Participate in the on-call rotation.

Build and own pricing data science capabilities, including demand and elasticity models, forecasting, willingness-to-pay models, pricing optimization, experimentation, and causal analysis. Deploy and monitor machine learning systems, establish governed pricing metrics, and partner with Commercial, Finance, and Product to improve margin and revenue. Set analytical standards for pricing decisions and build reusable analytical capabilities.

Lead the regional adaptation and integration of Airalo’s global MVNO core platform. Translate telecom regulations and partner requirements into functional specifications, workflows, user stories, acceptance criteria, and engineering tasks. Define requirements for number portability, voice and SMS routing, lawful interception, reporting, and compliance integrations. Coordinate MNOs, regulators, partners, legal, product, and engineering teams while managing country-specific dependencies and mentoring solution analysts and delivery teams.

Lead localized adaptation and integration of a Global MVNO Core. Translate regulatory mandates into functional requirements, run discovery with MNOs/regulators, define workflows, acceptance criteria, and data/reporting requirements, and mentor teams to ensure compliant, scalable implementations.

Build and lead Airalo's procurement function: create procurement policy and governance, own category strategies for networks, marketing, and IT/SaaS, run strategic sourcing and high-value negotiations, manage supplier contracts and renewals, embed PO/PR and P2P processes into the ERP, and deliver validated savings and controls while partnering across Finance and business functions.

As the Customer Retention Director, you will own and drive retention strategies across CRM, Product, and Data to enhance user engagement and value for Airalo's customers.

Build and lead Airalo's global public affairs function, advise senior leadership, engage regulators and policymakers across jurisdictions, shape policy positions on eSIM, privacy, consumer protection and digital markets, manage industry and stakeholder engagement, and integrate policy work with legal, compliance, communications, and commercial teams.