Teams at Agero

Handles inbound calls and outbound follow-ups for Kia vehicle concerns, including warranty coverage, repairs, service campaigns, connected technology, and dealership issues. Provides empathetic troubleshooting, de-escalates frustrated customers, coordinates with Kia, dealerships, and vendors, documents cases, and manages CRM and web-based tools in an onsite contact center.

Handle high-volume inbound roadside assistance calls from stranded motorists, gather location and vehicle details, dispatch tow and service providers, and provide calm, empathetic guidance. Associates de-escalate stressful situations, document calls, navigate multiple digital systems, coordinate with roadside partners, and collaborate virtually. The role requires reliable full-time schedule adherence, weekend and holiday availability, a dedicated home office, company-approved personal equipment, and at least one year of continuous customer service experience.

Handle high-volume inbound roadside assistance calls from stranded motorists, gather vehicle and location details, dispatch service providers, track service progress, and de-escalate stressful situations. The role requires multitasking across digital tools, accurate documentation, sound judgment, empathy, reliable schedule adherence, and collaboration in a remote contact-center environment.