Teams at Agero

Provide empathetic, real-time call support to stranded motorists, gather location and vehicle details, coordinate accurate dispatches with service providers, de-escalate high-stress situations, use multiple web-based systems and mapping tools, and maintain timely documentation while working a fixed remote contact-center schedule.

Take inbound roadside assistance calls, calm and triage stressed motorists, collect location/vehicle details, dispatch and coordinate external service providers, track service progress in multiple web tools, document interactions, de-escalate situations, and meet schedule and training commitments in a remote contact-center environment.

Serve as the first point of contact for stranded motorists, handling high-volume inbound calls, dispatching tow and service providers, de-escalating high-stress situations, navigating multiple web-based systems, and ensuring accurate, timely resolution while collaborating remotely with teammates.